Job Title: Remote Spanish Bilingual Automotive Customer Service Advisor
Job Description…
Remote Spanish Automotive Customer Service Advisor
As an Advisor, you are fanatical about (committed to) customer interactions via inbound calls, outbound calls, or through the internet.
Your strong desire to help customers allows you to address customer service issues and non-routine problems regarding the client’s products or services.
Summary
Concentrix is an award-winning global company, recognized for our culture, diversity, leadership, and innovation. We help the worldÂ’s best brands to improve their businesses and better connect with their customers. Concentrix is growing, and we are looking for talented, compassionate people who are as fanatical about providing exceptional experiences as we are!
We are growing our team of Remote Spanish Automotive Customer Service Advisors. This is a great opportunity for you to build an Automotive Advisor career.
What will you do in this role?
As an Automotive Advisor on the Team at Concentrix, you will:
Answer all incoming customer phone calls within quality standards
Capture prospect information (Name, Address, Phone, email, Product of interest, Source, CRM questions)
Answer detailed product questions on the brand, current nameplates and their performance capabilities
Define consumer needs by asking relevant CRM / Product questions
Select fulfillment items
Complete price and equips statements for consumers
Locate dealers following standard dealerization rules
Categorize callers and offer appropriate Touch point (i.e. warm transfers to a dealer)
Provide website navigation assistance to consumer oriented brand sites
Escalate outstanding issues
Provide Goodwill to customers on behalf of the client within the client guidelines
Ability to communicate in written form (email/text chat) with consumers regarding products and programs supported
Preferably has sales or marketing background with ability to build rapport with consumers over the phone
Conduct CRM outbound follow-up calls to ensure receipt of fulfillment items and to answer any additional questions
As required call consumers to invite them to attend events
Follow critical elements of the Minacs Call and File handling process
Stay current with Center procedures, product information and online resource tools
Appropriately managing customer complaints from initial call to resolution
Who You Are:
As an Automotive Customer Advisor your empathy, integrity, knowledge and unique compassionate style will bring value with every interaction. You also have:
High school diploma with 6 plus months of customer service experience preferred
Courteous with strong customer service orientation
Ability to effectively communicate, both written and verbally
Ability to learn including strong problem-solving skills
Dependable with proficient attention to detail
Able to rotate shifts, as needed
A passion for helping others
WhatÂ’s in it for you?
We invest in our people and teams for ongoing personal and career development so each career path is meaningful. In this role, you will be provided with:
Opportunities for performance incentives
The opportunity to work at home
Equipment provided
Team Appreciation Day
Customer Service Week
World Clean Up Day, #MyOneEarthPromise and other opportunities to support our communities and world
Wellness activities
Events that celebrate Diversity, Equity, and Inclusion
Paid training
US Full benefits – 401K medical, dental, vision, and an employee assistance program (EAP), which includes free counseling sessions, to support the needs of each team member.
The opportunity to shine in and grow your career with clear paths for development – we invest in you!
Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability.
Mentorship programs to help you create the strong foundation to a rewarding career.
Global citizenship, sustainability and team event opportunities that help you make a difference in your community and beyond!
Trained wellness partners to support you as well as wellness training opportunities.
The satisfaction of helping others every day
Referral bonuses
Perks and benefits
A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from and grow with.
Together, letÂ’s do something great!
If you find yourself smiling right now and this feels like the perfect next step in
your career, we want to hear from you! Apply today and find out why 270,000+ people around the globe choose to call Concentrix home.
We are proudly one team, one company, ‘One Concentrix’ and we invite you to join us!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Learn more:
U.S.
Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties or skills.
Location: USA, MI, Work-at-Home
Language Requirements:
Time Type: Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed here.
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
English
Spanish
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here
