Note: The job is a remote job and is open to candidates in USA. Communication Service for the Deaf (CSD) is the largest NPO dedicated to cultivating opportunities for Deaf success. They are looking for self-motivated individuals to fill Call Center Representative positions, facilitating communication for the deaf and hard of hearing community.
Responsibilities
- Facilitate phone calls between deaf or hard-of-hearing individuals and hearing individuals
Skills
- Fluent in Spanish and English
- A minimum of a High School Diploma or equivalent
- 18 years of age or older
- Typing Speed of 45 words per minute with 90% accuracy to qualify for training
- Ability to type at 60 words per minute with 95% accuracy to graduate training
- Excellent customer service experience and a relaxed/calm demeanor
- Ability to work various schedules including weekdays, weekends, evenings, and holidays
- Must be able to pass skill assessments administered by a local recruiter
- Excellent communication skills
- Ability to speak clearly and pronounce and enunciate complex words and sentence structure; ability to effectively verbally communicate using voice inflection, adjust tone and volume
- Ability to read text aloud from a computer, listen to spoken words, and transcribe to text on a computer
- Excellent grammar and spelling
- Ability to learn and understand complex computer communication software, shortcuts, and command functions
- Ability to work in a fast-paced environment
- Ability to adapt to schedules influenced by call volume fluctuations
- Private and quiet office space with a closed door
- Hard-wired internet connection via ethernet cable (cable provided by CSD)
- High-speed internet connection (3.0 MG download; 1.2 MG upload)
- Candidates for this role must live and work in Texas
Benefits
- Opportunity to work from home
- Must meet qualifications to work from home
- Paid time off (for all employees)
- Remote Work Stipend
- Employee Assistance Program (available immediately, no employee cost)
- Employee rewards for good attendance and performance
- Student loan forgiveness eligibility (due to non-profit status)
- Downtime is YOUR time
Company Overview
Communication Service for the Deaf, Inc. It was founded in 1975, and is headquartered in Austin, Texas, USA, with a workforce of 1001-5000 employees. Its website is https://www.csd.org/.
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