Note: The job is a remote job and is open to candidates in USA. Cardinal Group Companies is seeking a Specialist, Customer Sales - Level I to join their Centralized Services team. The role involves providing advanced leasing support, handling customer inquiries, and guiding applicants through the leasing process while ensuring exceptional customer service.
Responsibilities
- Operates in Cardinal Group’s contact center platform and industry-leading property management systems to assist prospective new residents with their apartment search across our portfolio of student, conventional, and affordable communities
- Effectively communicate community features and benefits to potential customers
- Qualify leads and identify customer needs to tailor sales presentations
- Handle customer inquiries and resolve issues professionally and efficiently
- Meet and exceed daily, weekly, and monthly sales targets
- Accurately record customer information and sales data in our CRM system
- Collaborate with onsite teams and the Portfolio Sales and Marketing Manager, ensuring communities achieve their leasing objectives efficiently and accurately
- Partner with onsite team members to learn each assigned community's selling points, common objections, and brand identity, utilizing this knowledge to become a subject matter expert
- Adopt and utilize Artificial Intelligence (AI) tools to consistently provide outstanding customer service at scale
- Manage inbound phone, text, and email communication with a focus on driving urgency and building the value of assets to customers, increasing the likelihood of a scheduled tour and lease conversion
- Deploy strategic outbound communication efforts that focus on driving urgency and building the value of assets to customers, increasing the likelihood of a scheduled tour and lease conversion
- Discover opportunities to cross-sell other Cardinal communities in markets with multiple communities to ensure the prospect has the most options available for their search
- Produce and administer accurate reports on leasing performance at assigned communities, highlighting the impact of specialists and AI tools
- Consistently meet expected Key Performance Indicator (KPI) targets set by a Customer Sales Manager and other stakeholders
- Identify strategic opportunities for department growth and innovation to lessen the burden on onsite teams and increase the value of assigned assets
- Research and prepare reports, memos, letters, and other documents using word processing, spreadsheet, database, or presentation software, as directed by the department manager. Use these items to host bi-weekly status performance calls for assigned teams and communities
- Adhere to legal and audit requirements for federal, state, and local fair housing regulations regarding the prospect and application process
- Display Cardinal Group’s dedication to professionalism and service while building genuine connections in interactions with future residents
- Completes CardinalU and other internal skill-building training as required, including completion and continuous execution of the Cardinal Way of Leasing
Skills
- 1-2 years of customer service and sales experience
- 1-2 years of property management experience preferred
- High School Diploma or equivalent required
- Demonstrated ability to master evolving technological resources, including AI tools
- Elite communication and interpersonal skills
- Service-focused while creating memorable experiences internally and externally
- Focus on delivering a warm, friendly, and helpful experience for all prospective members
- Knowledge of Yardi / Rent Cafe/ Entrata / Knock/ Realpage is preferred
- Moderate/High-level understanding of Microsoft and Google Office Suite
- Available to work evenings and weekends
- Ability to embody the Cardinal Culture and Cardinal Core Values every day
Benefits
- Bonus potential
- Eligible to participate in the company benefits plan
- Health, vision, dental, and pet insurance
- 401(k) retirement plan
- Student loan assistance
- Licensing and continuing education reimbursement
- Parental leave
- Housing allowances or gifts
Company Overview