Note: The job is a remote job and is open to candidates in USA. Wiz is a fast-growing startup redefining security for the AI era, seeking a Senior Technical Account Manager to drive customer adoption of its platform. The role involves serving as a technical advisor, managing customer relationships, and ensuring satisfaction and value realization from Wiz's offerings.
Responsibilities
- Serve as a trusted technical advisor throughout your customers’ Wiz journey
- Confidently navigate customers through the deployment, configuration, and operationalization of Wiz using best practices and your existing cloud-security domain expertise
- Serve as the primary technical contact for your book of customers, helping to solve technical questions and issues as they arise via email, Slack, and support tickets
- Act proactively, by leading the customer on a journey to full adoption and value and promoting excellence in addressing Cloud, Code and Runtime security risk
- Continuously monitor news related to emerging cloud security threats and further develop your domain expertise
- Continuously stay abreast and enabled on new Wiz features and functionality
- Help customers develop success plans with measurable goals throughout the Wiz lifecycle that align with their organizational security and compliance objectives
- Act proactively, by leading the customer on a journey to full adoption and value, and promoting excellence in addressing Cloud, Code, and Runtime security risk
- Use your expert knowledge of the Wiz platform and features to accelerate your customers’ success and attainment of value
- Assist customers in project managing Wiz adoption and operationalization goals across business units and stakeholders
- Help unblock adoption as necessary by working with both internal and external parties to resolve people, process, and technology issues
- Drive and track your customers’ achievement of business goals and realization of value through Wiz
- Report progress and results to key Wiz and customer stakeholders in executive-friendly communications
- Actively drive value based conversations with customer executives and provide meaningful contributions to QBRs/executive briefings
- Capture feature requests/adoption blockers and liaise with Product and Engineering teams to determine priority and alternative solutions
- Support and manage a book of up to 10 strategic customers, depending on size and complexity
- Identify opportunities for expansion and assist in securing renewals in partnership with sales and renewals teams
- Drive towards utilization/adoption targets for your book of business
- Identify, document, and action on risks (e.g, satisfaction/churn/renewal/health) in customer engagements
- Develop and cultivate close relationships with key customer contacts, from C-level to practitioner, to understand sentiment and drive forward key Wiz objectives
- Partner cross-functionally with internal teams to improve processes
- Assist other TAMs with technical escalations
- Be a cloud security thought-leader by participating in industry events and contributing to community posts and blogs
Skills
- 8-12+ years of experience in technical customer-facing roles, ideally supporting a cloud / cloud-security product
- B.S. in Computer Science, Engineering, or similar field, or equivalent advanced experience
- Demonstrated ability to manage nebulous job responsibilities while actively improving and developing net-new processes
- Expert understanding of cloud services and architecture of at least 2 CSPs (AWS/GCP/Azure/OCI) – ideally, you have multiple advanced CSP certifications (e.g., Certified Solutions Architect - Professional, Certified DevOps Engineer - Professional)
- Deep familiarity with cloud-security best practices, advanced threat models, and complex CNAPP use cases. Ideally, you have a security certification (e.g., CISSP, CCSP) and extensive experience helping organizations address complex cloud-security challenges
- Practical experience deploying and operationalizing containerization technologies (Docker, Kubernetes), as well as addressing corresponding security considerations
- Practical experience deploying and operationalizing DevOps technologies – CI/CD, Version Control Systems, Infrastructure as Code (IaC), etc., and their security implications
- Expert-level familiarity with Linux and Windows operating system security concepts, and advanced troubleshooting experience
- Exceptional problem-solving skills, with the ability to diagnose and resolve highly complex technical issues, driving resolution across intricate and often ambiguous internal and external structures
- Demonstrated ability and commitment to continuously learn and master novel and emerging cloud/security technologies
- Proven track record of successfully managing a book of business with 5+ complex enterprise/strategic customers
- Proven track record of building and maintaining executive-level relationships with enterprise/strategic clients, driving significant customer outcomes, and consistently exceeding performance targets
- Expert ability to continuously enable customers on the Wiz platform and proactively assist them in solving problems, ranging from trivial to highly complex and strategic
- Willingness to work across multiple communication channels and platforms to assist your customers - e.g., responding to Slack messages / responding to emails / responding to support tickets
- Advanced ability to use data and systems (e.g., CRM, log analysis tools) to monitor customer health, identify complex trends, and strategically inform customer success and retention initiatives
- Extensive experience crafting customer-facing artifacts and decks
- Exceptional communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of an organization, including C-suite executives
Benefits
- Base salary + bonus + equity + benefits
- Bonus
- Equity
- Benefits
- Learn more about benefits at Google
Company Overview