Note: The job is a remote job and is open to candidates in USA. Gusto is on a mission to grow the small business economy by handling payroll, health insurance, and HR for small businesses. They are seeking a Staff Product Designer for their Benefits team to design and launch a new product offering that simplifies access to better quality care for small businesses and their employees.
Responsibilities
- Lead 0→1 discovery and design for a new Benefits product offering—from problem framing to MVP definition—grounded in real employer + employee workflows
- Design end-to-end service experiences across employer, employee, and internal ops workflows—identifying where AI can reduce complexity while keeping decisions clear and controllable
- Design AI-assisted decision moments that help customers choose and act with confidence
- Design the system that makes AI safe and scalable: define objects, rules, states, and exception paths plus guardrails for when AI should defer to humans
- Make data legible and operational: shape the information model and UX so humans and AI can collaborate—clean inputs, clear outputs, and structured handoffs that reduce errors and rework
- Build product feedback loops that improve AI quality over time: define success metrics, evaluation signals, and human-in-the-loop review patterns to continuously tune guidance, routing, and automation
- Design in code to ship faster: use AI-assisted dev tools (e.g., Cursor, Claude Code) to prototype and deliver production-quality UI, collaborating tightly with engineering and shaping reusable patterns
Skills
- You partner cross-functionally to define human-in-the-loop workflows, and set principles for fairness, privacy, and trust
- You design with AI as a core material—prototyping, refining prompts, and integrating AI behaviors that adapt responsibly to user context. You guide teams in balancing automation with transparency and control
- You redesign service blueprints where AI plays an active role—automating routine workflows, predicting needs, and escalating complex cases to humans with transparency and context
- You define area strategy using measurable bets and experimentation; partner with Analytics and AI teams to track and evaluate impact
- You scale quality through reusable patterns, thoughtful critique, and mentorship; balance exploration with delivery
- You influence cross-functional strategy across teams; resolve complex trade-offs and guide design through ambiguity
- You coach across teams, build onboarding and training programs, and raise the bar for craft and systems thinking
Benefits
- All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success.
- To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.
- Our cash compensation range for this role is $146,000/yr to $183,000/yr in Denver & most remote locations, and $177,000/yr to $222,000/yr in San Francisco, Seattle & New York.
- Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.
- Employees who are based in those locations will be expected to work from the office on designated days approximately **2-3 days** per week (or more depending on role).
Company Overview