Note: The job is a remote job and is open to candidates in USA. JAGGAER is a leading provider of Source-to-Pay and Supplier Collaboration Platforms, dedicated to solving procurement and supply chain challenges. They are seeking a Strategic Account Manager to manage and grow a portfolio of large manufacturing customers, focusing on executive relationship management, customer retention, and strategic account planning.
Responsibilities
- Own a portfolio of 5–8 strategic manufacturing customers, representing some of JAGGAER's largest and most important accounts in North America
- Develop and execute multi-year account strategies focused on revenue retention, customer satisfaction, value realization, and account expansion
- Establish and maintain trusted advisor relationships with executive stakeholders, including Chief Procurement Officers, Chief Supply Chain Officers, Chief Financial Officers, and other senior business leaders
- Lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs), aligning JAGGAER solutions to customer strategic priorities and measurable business outcomes
- Identify white-space opportunities across the JAGGAER platform and develop expansion strategies that increase platform adoption and customer value
- Build and maintain comprehensive stakeholder maps, identifying decision makers, influencers, and executive sponsors across customer organizations
- Partner with Value Consulting, Customer Success, Product Management, Solution Engineering, and Support teams to drive customer outcomes and ensure a consistent customer experience
- Serve as the executive escalation point for strategic customer initiatives and business challenges
- Lead commercial negotiations, contract renewals, and expansion opportunities while protecting and growing recurring revenue
- Analyze customer spend management strategies, procurement maturity, and operational objectives to uncover opportunities for process improvement and digital transformation
- Develop account plans, opportunity strategies, and executive engagement plans using Salesforce and other internal tools
- Represent JAGGAER at customer events, industry conferences, executive briefings, and manufacturing-focused trade associations
- Support customer participation in reference programs, advisory boards, case studies, and strategic product initiatives
Skills
- 10–15 years of experience in enterprise software, SaaS, account management, customer success, sales, consulting, or related customer-facing roles
- 5+ years of experience within Source-to-Pay (S2P), Procure-to-Pay (P2P), procurement technology, supply chain technology, or adjacent enterprise business applications
- Minimum 2+ years supporting manufacturing organizations, with an understanding of manufacturing procurement, supply chain, direct materials, supplier management, or operational processes
- Demonstrated success managing large enterprise or strategic accounts with annual contract values exceeding $1M+
- Proven experience engaging and influencing C-suite and senior executive stakeholders
- Strong business acumen with the ability to connect technology solutions to strategic business outcomes and measurable ROI
- Experience leading complex contract renewals, commercial negotiations, and multi-stakeholder sales cycles
- Exceptional executive communication, presentation, and relationship management skills
- Strong analytical capabilities with experience leveraging customer data and business insights to drive decision-making
- Proficiency with Salesforce, Microsoft Office, and account planning methodologies
- Bachelor's degree in Business, Supply Chain, Finance, Engineering, or a related discipline preferred
- Experience with procurement, sourcing, supplier management, or spend management technologies
- Experience managing global or multi-national manufacturing organizations
- Familiarity with value realization frameworks, executive business reviews, and strategic account planning methodologies
- Experience working within matrixed organizations and coordinating cross-functional teams to deliver customer outcomes
Company Overview