Description:
• Remote Support Representative responsible for assisting clients and ensuring seamless travel experiences.
• Serve as primary contact for clients, addressing inquiries via phone, email, and chat.
• Assist clients with bookings, changes, and provide information about destinations and services.
• Provide personalized recommendations to enhance travel experiences.
• Liaise with teams to ensure timely resolution of client issues.
• Maintain detailed records of client interactions and transactions.
• Monitor client feedback and satisfaction, implementing strategies for improvement.
• Collaborate with team members to share knowledge and improve support effectiveness.
Requirements:
• Previous experience in customer service or a related field.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a proactive approach to addressing customer needs.
• Proficiency in using customer relationship management (CRM) software and other relevant… tools.
• Ability to work independently and collaboratively in a fast-paced environment.
• Flexibility to adapt to changing priorities and client needs.
Benefits:
• Competitive salary commensurate with experience.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company matching contributions.
• Paid vacation, holidays, and sick leave.
• Opportunities for professional development and career advancement.
• Travel perks and discounts on vacation packages, accommodations, and more.
• Supportive and collaborative work environment with a team dedicated to creating unforgettable travel experiences
