Note: The job is a remote job and is open to candidates in USA. Eon.io is building a modern, cloud-native data protection platform designed for today’s infrastructure. They are seeking a Technical Customer Success Manager to own the full customer lifecycle, from onboarding to renewal, while working directly in customer cloud environments and helping them derive value from EON.
Responsibilities
- Own technical onboarding for new customers, including cloud environment setup, demos, and implementations
- Build scripts, configurations, and small technical solutions to accelerate time-to-value
- Serve as the primary technical contact for a portfolio of enterprise customers
- Run ongoing check-ins, QBRs, and executive reviews to drive adoption and identify risks
- Troubleshoot and resolve complex issues with Support and Engineering
- Own renewals and renewal forecasting for your book of business
- Identify and qualify expansion opportunities (upsell, cross-sell, new use cases)
- Partner with Account Executives on account planning and growth
- Work with Sales Engineers during pre-sales and expansion cycles
- Bring structured customer feedback to Product and Engineering
- Help build scalable CS processes, playbooks, and documentation
Skills
- 3+ years in a technical, customer-facing role (CSM, TAM, Solutions Engineer, or similar)
- Strong hands-on cloud experience and comfort working directly in customer environments
- Ability to write scripts (Python, Bash, PowerShell) and work with Terraform
- Experience supporting enterprise customers and complex organizations
- Background in data protection, backup, disaster recovery, analytics, or AI/ML infrastructure
- Strong communication skills with both technical and business stakeholders
- Commercial mindset and comfort driving renewal and expansion conversations
- Willingness to travel occasionally for customer meetings
- Experience with cloud-native backup or data protection solutions
- Familiarity with CRM and CS tools (Salesforce, Gainsight)
- Proven success with renewals and expansions
- Startup experience and comfort building processes from scratch
Benefits
- Competitive Salary & Equity
- 401(k) Program & Company Match
- Health, Dental, Vision, and Life Insurance
- Short Term and Long Term Disability
- Commuter Benefits
- Autonomous Work Environment
- In-Office/Home Office Setup Reimbursement
- Time Off (PTO) + Holidays
- In-Office Perks
Company Overview