Note: The job is a remote job and is open to candidates in USA. Sonic is committed to building a faster, more affordable internet and hiring exceptional employees. The Technical Support Representative will provide customer support and technical issue resolution via phone, email, and other electronic mediums, ensuring superior support through effective communication with customers.
Responsibilities
- Provide customer support and technical issue resolution via phone, email or SMS
- Configuration of customer equipment and/or software to connect to the internet
- Troubleshoot and resolve customers’ Sonic connectivity, email and/or webhosting related issues
- Collaborates with other employees to research and resolve issues
- Resolves tickets generated by staff with technical requests/problems to maintain productivity
- Provide industry leading customer care to all!
Skills
- Ability to think logically and problem solve
- Friendly, can do attitude
- Eagerness to learn
- Strong sense of urgency, self-motivated, and able to handle a fast-paced environment
- Effective verbal and written communication skills
- An interest in computers and the Internet
- Ability to manage competing priorities and keep accurate notes/data entry
- Excellent customer service skills, desire to help and make a positive experience for customers
- Bilingual in Spanish is highly preferred
Benefits
- Medical + Dental + Vision benefits
- 401k and Profit Sharing
- Remote opportunity
- Paid Time Off
- Education opportunities
- Stipend for high-speed internet access
- Paid Comprehensive Training
- Growth Opportunities
- Company Paid Pregnancy/Bonding Leave
Company Overview
Sonic is the fastest, most affordable internet provider in America. It was founded in 1994, and is headquartered in Santa Rosa, CA, US, with a workforce of 501-1000 employees. Its website is https://bit.ly/46IIt6C.Company H1B Sponsorship
Sonic has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.
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