Note: The job is a remote job and is open to candidates in USA. Pivotal Point, LLC is seeking a skilled Technical Writer to support Platform One’s DevSecOps product ecosystem. In this role, you’ll work directly with engineers and product teams to produce, revise, and maintain clear, accurate documentation for software delivery platforms and CI/CD pipeline processes in secure government environments.
Responsibilities
- Create high-quality documentation that clearly explains Platform One DevSecOps product features and benefits for various user groups
- Collaborate with engineers, product owners, Value Stream teams, and developers to gather technical information and clarify documentation needs
- Develop and maintain:
- User guides
- Online help systems
- Tutorials
- UI text
- Developer documentation
- End-user documentation
- Translate complex technical information into accurate, user-friendly documentation
- Conduct content strategy and scoping sessions to ensure complete and valuable product information is captured
- Work in Git-based repositories using Markdown and version control best practices
- Review and update documentation to align with product releases and feature updates
- Improve existing documentation for clarity, structure, and usability
Skills
- Proven experience as a technical writer in a software, cloud, or IT environment
- Excellent written and verbal communication skills with an ability to translate complex technical concepts into clear, concise content
- Familiarity with modern tools and platforms used in content creation, content management, and documentation (specifically Confluence, Git, Markdown, Jira, SharePoint, Odoo, Figma, Microsoft Office Suite, Hugo)
- Knowledge of documentation best practices, including single-sourcing, version control, content reuse, and information architecture
- Ability to manage multiple tasks and deadlines in a fast-paced, evolving environment
Company Overview