Note: The job is a remote job and is open to candidates in USA. ServiceLink, a leader in the mortgage industry, is looking for a Vendor Operations Associate to efficiently process Valuation orders. The role involves maintaining vendor relationships, managing order pipelines, and ensuring compliance with operational standards.
Responsibilities
- Maintain and monitor the full vendor order pipeline to ensure timely progress and completion
- Monitor the team phone queue and accept inbound calls to assist vendors with questions, updates, or issue resolution
- Conduct outbound calls to vendors and manage incoming vendor inquiries to support active orders
- Ensure accurate fee management and proper documentation for each order
- Confirm vendor compliance with operational requirements
- Send proactive reminders to vendors regarding quality standards, turnaround times, platform or website usage, and other performance expectations
- Collaborate with team members to troubleshoot daily operational challenges affecting vendor performance or order resolution
- Provide suggestions for workflow enhancements, process improvements, and best practices to strengthen overall operational efficiency
- Assist in maintaining consistent communication patterns and service-level expectations across the vendor panel
Skills
- The ability to maintain a positive and professional business relationship with vendors and internal staff
- Computer literate with the ability to learn software applications
- A penchant for excellence. You will use your strong attention to detail to maintain our quality standards
- The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients
- Follow vendor management guidelines for maintaining daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification and appropriate resolution of vendor profile issues and handling of transactional issues as directed by Vendor Management or Directors
- Maintain compliance with Independence Guidelines
- Manage vendor timelines, appointments and engagement agreements
- Briefly relay reminders to vendors re: Quality, turnaround times, website usage, etc
- Follow through with established team goals
- Ensure appropriate escalation paths are followed and timely resolution is accomplished
- Communication workflow expectations with consumers and vendors
- Provide suggestions as to assist the team with resolving every day operational challenges
- Attend and participate in regular department meetings and provide feedback when necessary
- Responsible to meet department productivity and quality goals
- Communicate with Vendor Management and Directors on a regular basis
- Perform all other duties as assigned
- Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent
- High School diploma or equivalent required
- Knowledge of office processes, procedures, and technology
- Computer literate with the ability to learn software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm. This is normally acquired through one to three years of office experience
- Work requires willingness to work a flexible schedule
Benefits
- Role Required to be In-Office: No
- Telecommute: Yes
- Multiple Shifts Available
- On-going training and supporting every employee’s motivation to reach career goals
Company Overview