Description
At TripleTen, we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. Our program graduates have secured jobs at companies like Tesla, Spotify, PlayStation, Google, and Microsoft. Over 25,000 students have already chosen TripleTen to transform their careers.
We’re hiring a Sales & Retention Team Lead to manage a high-impact squad of Retention Managers who turn refund requests into renewed commitment.
This is a hands-on leadership role for someone who knows how to close high-ticket sales, motivate a team, and hit KPIs fast. You’ll be at the frontline of saving clients — and revenue — while shaping the future of our retention strategy across Spanish-speaking markets.
What you will do
- Lead a small team of Retention Managers focused on refund prevention and client recovery.
- Own and drive key KPIs: retention rate, conversion time, recovery value per case.
- Act as a player-coach: jump into complex negotiations while supporting and growing your team’s performance.
- Develop and iterate on scripts, rebuttals, and sales strategies tailored to refund scenarios.
- Review team performance daily and coach for speed, accuracy, and effectiveness.
- Work cross-functionally with Sales, Support, Product, and CX teams to align on strategy and messaging.
Requirements
- 1–3 years of experience in sales, retention, or client-facing roles, preferably with high-ticket services (average check $1000+).
- Proven track record of closing deals, overcoming objections, and recovering high-risk clients.
- 1–3 years of experience managing small teams — you know how to coach, track KPIs, and drive accountability.
- Fluent in Spanish (C1+) — and English proficiency is required (At least B2).
- Highly organized, operationally sharp, and motivated by results and speed.
- Strong communicator with emotional intelligence, resilience under pressure, and a love for growth.
Bonus Points
- Experience in edtech, bootcamps, or fast-growth startups.
- Familiar with tools like HubSpot, Zendesk, Aircall, Looker, or other CRM/reporting platforms.
- Background in client recovery, churn reduction, or high-volume case management.
What we can offer you
- A chance to build and lead a high-performing team from day one.
- A clear career path: grow into Head of Retention LATAM as the team scales.
- Transparent KPIs, fast feedback loops, and full ownership of your domain.
- A supportive, mission-driven company helping thousands of people transform their careers.
- A culture built on speed, accountability, and impact — no bureaucracy, just results.
- Remote Work: Fully remote and full-time collaboration with professional freedom and minimal micromanagement.
- Dynamic Team: Join a diverse, global team with experience across tech, ed-tech, and various industries.
- Modern Workspace: We use digital tools like Miro, Notion, and Google Workspace for seamless collaboration.
- Impactful Work: Your efforts directly influence the success rates of students finding jobs post-graduation.
- Equal Opportunity Employer: TripleTen is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.
Originally posted on Himalayas
Apply Now