Responsibilities
• Manage Airbnb listings, including updating listing information, pricing, and availability
• Respond to guest inquiries and communicate with guests throughout their stay…
• Coordinate check-in and check-out processes
• Handle any guest issues or complaints promptly and effectively
• Provide recommendations to guests for local activities, attractions, and restaurants
• Ensure that the Airbnb listings meet high standards of cleanliness and maintenance
• Monitor and manage guest reviews and ratings
• Disputing reviews with Airbnb through understanding and referencing their Review Policy
• Initiating and tracking claims and resolutions through AirCover, Resolution Center, or other coverage plans
• Financial reporting for clients monthly
• Invoicing clients and tracking invoices to make sure they are paid
• Communicate with cleaners to make sure properties are completed and pictures are provided, report all supplies needed to management
• Assisting in the continual growth of our business
• *Requirements**
• Clear & effective communicator speaking & writing in English
• Must be able to follow simple & detailed instructions
• Must have a flexible schedule
• Go getter & problem-solving work ethic
• Prior experience with Airbnb or other short term rental business preferred
