Transforming Customer Service through Exceptional Learning Experiences
In the ever-evolving landscape of customer service, staying ahead of the curve is crucial. At blithequark, we're committed to delivering unparalleled customer experiences, and it all starts with our people. We're on the lookout for a seasoned Senior Learning Specialist to join our dynamic team and spearhead the development of innovative training solutions that empower our Customer Support Associates to excel.
About the Role
As a Senior Learning Specialist at blithequark, you'll be at the forefront of creating and delivering exceptional training experiences that foster long-term success. You'll lead and support a team of up to 30 Customer Support Associates, driving their growth and engagement through coaching, development, and performance management. Your expertise will be instrumental in crafting diverse training programs that cater to various learning modalities, including self-directed, instructor-led, virtual, and experiential learning.
Key Responsibilities
- Supervise and Analyze Learning Metrics: Oversee structured learning metrics and results for your assigned territory and region, using data to inform training and coaching needs.
- Manage Live Performance Metrics: End-to-end management of live performance metrics for your assigned territory, ensuring seamless execution.
- Deliver Training Sessions: Conduct learning sessions on new processes and deliver various training courses, including continuous learning, new hire batches, and transfer batches.
- Data Analysis and Reporting: Maintain data and analysis through reports on Excel, as per business requirements, to drive informed decision-making.
- Ensure Timely Completion of Training Programs: Guarantee the timely completion of new hire training programs, coaching, and other performance improvement initiatives.
- Collaborate with Operational Stakeholders: Partner with operational stakeholders as a key point of contact for the Learning Experience team, driving alignment and excellence.
- Identify and Certify Learning Coaches: Recognize and certify learning coaches who can drive training excellence.
- Lead Improvement Projects: Spearhead individual improvement projects to enhance business performance, leveraging your expertise and insights.
- Drive Quality and Learning Metrics: Focus on driving quality and learning metrics that measure success and identify areas for improvement.
- Conduct Chime and Classroom Sessions: Engage with stakeholders through Chime sessions and classroom training, delivering impactful learning experiences.
Essential Qualifications
- 2+ Years of Experience in Training Delivery: Proven track record in training delivery roles, with a focus on creating engaging learning experiences.
- 1 Year of Customer Service Experience: Experience in customer service or customer service-related work, providing a deep understanding of customer needs.
- Proficient Computer Skills: Highly proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and instructional software.
- Language Proficiency: Highly accurate and fluent in Japanese and English, both spoken and written.
- Flexibility to Work in a Global Team: Ability to work within a 24/7 x 365 days global team across various time zones.
- Knowledge of Adult Learning: Understanding of adult learning principles, content design, and facilitation techniques.
Preferred Qualifications
- Experience as a Trainer or Corporate Training Specialist: Background as a trainer, corporate training specialist, or related position, with a proven ability to design and deliver effective training programs.
- Project Management Skills: Ability to supervise multiple projects simultaneously, prioritizing tasks and managing timelines.
- Strong Multi-Tasking Ability: Capacity to handle multiple tasks with ease, maintaining focus and delivering results.
What You'll Gain
At blithequark, we're committed to your growth and development. As a Senior Learning Specialist, you'll have access to:
- Career Growth Opportunities: Opportunities to advance your career, taking on new challenges and responsibilities.
- Learning and Development: Continuous learning and development opportunities, ensuring you stay ahead of the curve.
- Collaborative Work Environment: A dynamic, collaborative work environment that fosters innovation and creativity.
- Competitive Compensation and Benefits: A comprehensive compensation package, including benefits that support your well-being.
Our Culture
At blithequark, we're passionate about delivering exceptional customer experiences. Our culture is built on a foundation of innovation, collaboration, and customer-centricity. We value diversity, inclusivity, and teamwork, and we're committed to creating a work environment that's engaging, supportive, and fun.
Join Our Team
If you're a motivated and innovative Senior Learning Specialist looking to make a real impact, we want to hear from you. Join our team at blithequark and be part of a dynamic organization that's shaping the future of customer service. Apply now and take the first step towards an exciting new chapter in your career.
Apply Now