Description
The Engineering Operations team is essential in ensuring the seamless functionality and continuous availability that defines ZoomÂ’s unparalleled user experience. This team oversees the telecom infrastructure that connects Audio Conferencing, Zoom Phone, and Zoom Contact Center. By employing robust operational and monitoring strategies, they guarantee the stability and security of… ZoomÂ’s infrastructure, allowing millions of users globally to connect effortlessly.
Company Culture and Environment
Zoom fosters a collaborative and innovative culture where employees are encouraged to contribute unique perspectives and experiences. The company values communication and problem-solving, aiming to provide an inclusive environment where diverse teams work together to deliver impactful projects.
Career Growth and Development Opportunities
At Zoom, employees have opportunities to advance their careers in a diverse and inclusive environment. The company supports continuous learning and professional development, allowing individuals to grow alongside the organization.
Detailed Benefits and Perks
Zoom offers a variety of perks and benefits to support employeesÂ’ physical, mental, emotional, and financial health. This includes options for work-life balance and opportunities to contribute to the community meaningfully.
Compensation and Benefits
• Minimum Salary: $94,600.00
• Maximum Salary: $218,700.00
• Total Direct Compensation philosophy that includes base salary, bonus, and equity value.
• Location-based compensation structure.
Why you should apply for this position today
This role provides the unique chance to work with cutting-edge technology and contribute to systems that support global connectivity. Joining Zoom means being part of a fast-paced team that values innovation and teamwork, where your contributions can directly impact millions of users worldwide.
Skills
• 5+ years in the Telecommunications industry, either with a carrier or managing carriers.
• 3+ years of experience with enterprise-level companies.
• Deep understanding of SIP, RTP, RTCP, TLS, SRTP, and related technologies.
• Familiarity with TCP handshake, Wireshark, packet capture, and SIP call flows.
• Understanding of various SBC platforms and telephony software (e.g., FreeSwitch, Ribbon SBC, PSX, OpenSIP).
• Proficiency in voice quality metrics such as packet loss, jitter, MoS, QoS.
• Strong knowledge of BGP network routing protocol and VoIP architectures.
• Familiarity with Jira, Confluence, Kentik, Linux, and Networking protocols.
• Experience with monitoring/scripting tools such as ELK, Grafana, Splunk is a plus.
Responsibilities
• Support Zoom’s SIP-based products and global carrier services.
• Collaborate with Carrier Ops, DevOps, and Networking teams for deploying and testing carrier trunks.
• Work with Solution Engineers, Customers, and Engineering teams to design and implement SIP Connected Audio (SCA) solutions.
• Act as Tier-3 support for carrier connectivity issues.
• Lead troubleshooting and escalation efforts with service providers.
• Initiate and implement product enhancements to improve routing efficiency and service reliability.
• Design and implement monitoring systems for trunk status and utilization.
• Build real-time monitors to detect carrier issues and analyze trends.
• Manage multiple projects while maintaining a high level of customer satisfaction.
• Follow operational processes and take rotational on-call work.
Qualifications
• 5+ years of relevant experience in the telecommunications field.
• Proven ability to manage and work with enterprise-level companies.
• Strong troubleshooting and analytical skills.
Education Requirements
• Bachelor’s degree in a related field preferred.
Education Requirements Credential Category
• Bachelor’s degree in Telecommunications, Computer Science, or a related field.
Experience Requirements
• At least 5 years of experience in telecommunications.
• Experience working with SIP and VoIP technologies.
Why work in Montgomery, AL
Montgomery offers a blend of rich history, culture, and southern hospitality. The city features a growing job market, vibrant arts scene, and numerous outdoor activities, making it an attractive location for both work and leisure. With a lower cost of living and a friendly community, Montgomery is an ideal place to settle down and thrive
