Join the Wayfair Team: Leading the Future of Home Design and E-commerce
Wayfair is revolutionizing the way people shop for home goods and furniture, and we're looking for innovative leaders like you to join our team. As a Senior Virtual Design Sales Team Lead, you will play a crucial role in shaping the home design experience for our customers. You'll lead a team of virtual design sales specialists, guiding them to create personalized home designs that meet our customers' unique needs and budgets. If you're passionate about interior design, sales, and leadership, we want to hear from you.
About Wayfair
Wayfair is a leading e-commerce company in the home goods and furniture industry. We're dedicated to making it easy for people to find the perfect products for their homes. With a vast selection of products, innovative technology, and a commitment to customer satisfaction, we're changing the way people shop for home goods. Our company culture values innovation, teamwork, and customer obsession, and we're looking for talented individuals who share these values.
Role Snapshot:
- Location: Remote (USA)
- Compensation: $35/hour
- Position: Senior Virtual Design Sales Team Lead
- Company: Wayfair
- Start Date: Immediate openings available
Job Description:
Key Responsibilities:
- Lead, develop, and motivate a team of virtual design sales specialists to meet or exceed sales, customer satisfaction, and revenue targets.
- Guide your team with your expertise in interior design processes, including reviewing moodboards, directing designers on customizations, communicating with suppliers, and closing deals.
- Take ownership of and continuously improve the design team structure, processes, and tooling to ensure designers have the resources they need to succeed.
- Respond professionally and courteously to raised client requests, solicitations, or complaints to reach a successful resolution.
- Make recommendations or take corrective action to manage performance as needed.
- Work closely with Talent Management and senior leadership to address and resolve employee issues.
- Review time-off requests as suitable to match staffing level requirements.
- Establish new work processes, pilot new software/tools, build adaptable cycles and tests from scratch.
- Build strong relationships with our suppliers and cross-functional partners.
- Collaborate with the Design Services business and strategy team to manage team effectiveness and quality, customer satisfaction, sales volume, and connections.
- Epitomize a positive and professional attitude consistently with clients and colleagues.
- Participate in a high-energy, engaged, and dynamic work environment where there can be rapid changes in products, technologies, offerings, and tasks.
- Plan and execute team engagement activities, sales challenges, and continuous training classes.
Essential Qualifications:
- Bachelor's degree in Interior Design or a related field.
- 3+ years of sales experience, preferably in a design-related environment.
- 3+ years of previous leadership experience.
- Experience with Salesforce is preferred, as well as knowledge of design tools (AutoCad/Revit/other).
- Experience with managing and inspiring a virtual, distributed team is preferred.
- Passion for exceptional customer service and a drive to exceed sales targets.
- Strong association, self-motivation, communication, and relationship management skills.
- History of thriving in a fast-paced and changing environment.
- Proven utilization of technology to drive business results, ability to learn new software programs quickly.
- Committed private workspace (Wayfair provides basic computer hardware).
- Proficiency in Google and Microsoft Office applications and technical sharpness to learn new business systems.
Preferred Qualifications:
- Experience with design software and technologies.
- Knowledge of interior design trends and best practices.
- Certification in interior design or a related field.
What We Offer:
Compensation and Benefits:
- Competitive salary: $35/hour.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Opportunity to participate in a 401(k) plan with company match.
- Paid time off and holidays.
- Access to cutting-edge technology and tools.
Career Growth Opportunities:
- Professional development and training programs.
- Opportunities for career advancement and growth.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
Work Environment and Culture:
- Remote work opportunity with flexible hours.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
- Opportunities for professional growth and development.
How to Apply:
If you're a motivated and innovative leader with a passion for interior design and sales, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Wayfair is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to providing a work environment that is inclusive, respectful, and free from discrimination.
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