Bilingual Sephora Beauty Advisor (Voice & Chat). MUST speak, read, and write in BOTH Spanish AND English.
PAID TRAINING SRARTS 9/20…
Driven by our Passion for People, our Remote Beauty Advisors are keen on driving great customer experience. The Beauty Advisor provides client support via PHONE/CHAT, assisting with client inquiries, troubleshooting and general support. They respond to all client communication via phone or chat and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues.
Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues, or our non-profit partners聴we can聮t resist the fun of working with people. Each connection, each relationship matters.
Training Start Date: Friday 9/20/24
聲 New Hire Orientation: Friday 9/20, 9:00am – 3pm EST
聲 Training Schedules: Tuesday 9/24 – Saturday 9/28
聲 Nesting on Week 2: Will be the same as your Production Schedule
聲 Attendance MUST be at 100%
(5×8 – 5 Day work week): 8-hour shifts, 1 weekend day and 4 weekdays in the evenings (3pm – 12am)
(4×10 – 4 Day work week): 10-hour shifts (1pm – 12am)
聲 Schedules cannot be negotiated.
聲 Overtime may be needed during Holidays/Promotional Periods
Pay:
聲 $18/Hour plus the ability to earn a bonus based on performance.
Qualifications:
路 Amazing combination of agile thinking, high energy, passion, and persistence: resourcefulness
路 Strong desire to be helpful and take ownership to resolve customer situations
路 Excellent oral communication skills: clear diction, tone, and knowledge/use of proper grammar
路 Positive outlook and enthusiastic attitude
路 Conscientious team player
路 Driven by delivering results
路 Dependable and consistent, history of good attendance
路 Naturally curious with an aptitude for learning and understanding quickly
路 Ability to multitask by reading, typing, and navigating through applications while speaking to customers
路 Prior customer service/troubleshooting experience preferred
POSITION RESPONSIBILITIES:
路 Respond to client requests/inquiries via phone, including product purchases, service & quality inquiries, order status, product information, and general client support issues.
路 Demonstrate high standards for quality service
路 Keep up to date with product/procedural knowledge and assessing industry trends
路 Work in tandem with the quality and training team to self-manage performance expectations
路 Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development
路 Maintain business acumen, courtesy, and professionalism when dealing with all client contacts
路 Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
路 Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects
路 Strict adherence to key performance indicators (KPI) as set by management.
路 Strive to exceed key performance indicators (KPI) and quality goals as outlined by management
路 Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.
REQUIREMENTS:
路 2-3 years聮 experience in a business/professional environment; preferably in the service industry
路 Comparable experience in an office environment encouraged
路 Self-starter and ability to manage workload efficiently
路 Exceptional written communication skills
路 Demonstrate ability to deliver a high level of client service under high volume
路 Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen
路 Professional, upbeat, and engaging oral and/or written communication
路 Ability to develop relationships with clients, even in difficult situations
路 Ability to advise and counsel clients in a quick and efficient manner
路 Must be computer literate and internet savvy, e-commerce and online shopping experience preferred
路 Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)
路 Excellent Data Entry skills / 45-55 wpm minimum
路 Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required.
路 Vacation blackout period applies during the holiday season and promotional periods
路 Punctuality is essential
Equipment is NOT provided.
Work at Home Equipment:
聲 Macbook and Chromebooks are NOT allowed, only Windows based computers are compatible*
TECHNOLOGY REQUIREMENTS:
Minimum PC Requirements
CPU Speed:
路 Dual Core 1.2 GHz or better路
. Intel Core i3 or AMD Ryzen 3 or better
Hard Drive
路 40 GB or more of available space
路 100 GB or more of total space
Memory:
聲 8 GB of RAM or better
Operating System:
路 Windows 10 Professional (Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro )路
. Two (2) available USB 2.0 or greater ports
Minimum Monitor and Accessory Requirements:
Dual Monitors
路 1280 x 1024 (SXGA) screen resolution
路 1920 x 1080 (Full HD or 1080p)
路 One monitor and one laptop OR 2 monitors
Minimum Internet Connectivity Requirements:
Standard Connection / Speed
路 Must have Hard-wired connection (no wireless/WiFi)
路 Minimum 45 Mpbs download speed / Minimum 10 Mpbs upload speed
路 Internet connection must not be shared with more than 3 devices in the same location.
PAID TRAINING SRARTS 9/20!!
Job Type: Full-time
Pay: $18.00 – $19.00 per hour
Expected hours: No less than 30 per week
Benefits:
聲 Referral program
Shift:
聲 8 hour shift
聲 Evening shift
聲 Night shift
Application Question(s):
聲 Are you authorized to work in the US?
Education:
聲 High school or equivalent (Required)
Experience:
聲 Customer service: 1 year (Required)
聲 Call center: 1 year (Preferred)
聲 Live chat: 1 year (Preferred)
聲 Beauty & cosmetics: 1 year (Preferred)
Language:
聲 English (Required)
聲 Spanish (Required)
Location:
聲 Florida (Required)
Work Location: Remote
