Overview of Job Function:
The Services Director (“Director”) is responsible for supporting the delivery of services and ensuring the development of new client work for clients within an assigned geographic territory/segment. The over-arching goal of the Director is to drive profitable growth and maintain customer relationships with achievement of targeted financial metrics. The Director will be responsible for selling company determined annual sales in their assigned territory/segment. The Director will report directly to either a Senior Director or Vice President of Professional Services.
The Director must have a solid mix of sales, client relationship, management, consultative, and technical skills, coupled with strong leadership abilities. They must be extremely adept in successfully balancing a complex and large set of tasks, requiring decisive action and exceptional organizational skills. Strong interpersonal and communication skills are a must, as the Director must build and nurture effective relationships and partnerships with other internal leaders and individual contributors, as well as with executive levels of our customer organizations. The Director needs to work collaboratively with the sales team in their assigned territory/segment, identifying and closing services opportunities, and helping to ensure that both services and license quotas are met.
Principal Duties and Essential Responsibilities:
- Developing and leading a practice, engagement teams, and cultivating executive level client relationships.
- Designing and developing very high quality and distinctive business solutions.
- Evaluating customer's business needs, thus contributing to strategic planning of information systems facilities and software directions.
- Preparing of major strategic proposals.
- Work with virtual account team (VAT) to perform rigorous analysis to identify potential value creating opportunities, developing cohesive conclusions, and presenting key findings at the executive level.
- Develop specialist knowledge/leading expert/authority in and across industry segments.
- Develop new consulting techniques and methods. Demonstrated ability to work with all levels of leadership to create strategies, tools & solutions for Verint’s service offerings.
- Responsible to sell services on a quarterly and annual basis.
- Produce accurate and timely quarterly revenue forecasts with a variance of <5%.
- Partner with the product sales leadership and grow the services business through strong new and existing customer relationships and references in the region/customer segment.
Minimum Requirements:
- Bachelors degree in a related field or equivalent experience.
- 12+ years’ experience working in a software/systems integrator/technology-related or Services field.
- Superior customer relationship skills.
- A proven track record of attaining and exceeding assigned services revenue quotas.
- A proven track record of developing and maintaining required practice management standards and processes.
- Excellent communication and presentation skills, with ability to deliver effective presentations to senior executives - both internally and to customers.
- Ability to travel up to 20% of the time
- Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
Preferred Requirements:
- Contact Center knowledge/expertise.
- Software systems implementation experience.
- 5 + years working at a top tier consulting firm.
- 8+ years of experience leading people, including coaching, development/training, performance management and compensation planning.
Originally posted on Himalayas
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