At Starbucks, we're passionate about creating a unique and exceptional experience for our customers and partners. As a company that celebrates coffee and connection, we're committed to developing extraordinary leaders who share our passion and are guided by their service to others. If you're a motivated and innovative professional looking to make a difference, we invite you to join our team as a Shared Services Manager, Partner & Customer Service (Remote) - Continuous Improvement Innovator!
Starbucks is a global company that has been dedicated to delivering high-quality coffee and customer experiences for over four decades. Our mission is to inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time. We're known for our commitment to our partners, customers, and communities, and we're looking for talented professionals like you to join our team.
As a Shared Services Manager, Partner & Customer Service (Remote) - Continuous Improvement Innovator, you will play a critical role in driving operational excellence and continuous improvement across our contact centers. You will work cross-functionally to improve contact center service experiences for customers, partners, and agents, using Continuous Improvement tools and methods to identify opportunities and implement countermeasures to eliminate waste, mitigate risk, reduce cost, and drive operational excellence.
At Starbucks, we're proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include:
As a remote worker, you'll have the flexibility to work from home and enjoy a better work-life balance. If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.
At Starbucks, we're committed to helping our partners grow and develop their skills. We offer a range of training and development programs, including:
At Starbucks, we're passionate about creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that this enables us to better meet our mission and values while serving customers throughout our global communities. We're committed to:
If you're a motivated and innovative professional looking to make a difference, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. People of color, women, LGBTQIA+, veterans, and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at [email protected].
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