Social Media Content Moderator - Onsite

Welcome to Teleperformance USA

Teleperformance is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

About the Role

We are seeking a highly skilled and motivated Social Media Content Moderator to join our team in El Paso, Texas. As a Social Media Content Moderator, you will be responsible for moderating user-generated content on our client's platform, reviewing strong graphic images, videos, and/or written content to ensure that it meets the community guidelines and escalating any content that violates the parameters set. This role is key in providing a positive social experience for all users.

Key Responsibilities:

• Review content to determine community guidelines are met while upholding a high standard of accuracy and quality
• Participate in frequent refresher training to always implement correct policies
• Comply with the performance indicators or parameters defined by the specific client's operation
• Review, classify, and/or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client
• Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality
• Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information
• Participate in continuous training programs established by the company for optimal development in the role
• Comply with all the orders, instructions, procedures related and complementary to the role
• Able to moderate traumatic, sensitive, and potentially offensive content
• Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy, and product improvements
• Remain up to date on key workflow changes, operational guidelines, policy updates, and Community Standards

Requirements

To be successful in this role, you will need to possess the following essential qualifications:

• Ability to work on-site at our El Paso, Texas location (this is not a work-from-home position)
• Experience navigating internet websites, including social media, commercial websites, etc.
• Strong emotional intelligence and resilience
• Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material
• Attention to detail
• Ability to be flexible in order to meet changing business needs (days off/hours)
• Logical problem-solving skills
• Availability to work various shifts
• Experienced with Windows operating systems
• Strong computer skills with the ability to use multiple windows and/or programs at the same time
• Ability to type 25 wpm
• Over 18 years of age
• High School Graduate or GED or higher (proof required to be provided)

Preferred Qualifications:

• 6 months of customer service experience preferred
• Proven oral and written communication skills
• Organization and work prioritization skills

What We Offer

At Teleperformance, we offer a range of benefits, including:

• Paid training
• Competitive wages
• Full benefits (medical, dental, vision, 401k, and more)
• Paid time off
• Employee wellness and engagement programs

Career Growth Opportunities

At Teleperformance, we believe in providing opportunities for our employees to grow and develop their careers. With a range of training programs and opportunities for advancement, you can take your career to the next level. Our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company, and we believe that you can achieve similar success.

Work Environment and Company Culture

At Teleperformance, we are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. Our company culture is built on the values of inclusion, diversity, and respect, and we strive to create an environment where everyone feels welcome and valued.

Compensation, Perks, and Benefits

We offer a competitive salary and a range of benefits, including paid training, full benefits, and paid time off. We also offer a range of perks, including employee wellness and engagement programs, to help you maintain a healthy work-life balance.

Conclusion

If you are a motivated individual who is passionate about social media and customer service, we encourage you to apply for this exciting opportunity. As a Social Media Content Moderator, you will play a key role in providing a positive social experience for all users, and you will have the opportunity to develop your skills and advance your career in a dynamic and supportive environment. Don't miss out on this chance to join our team and take your career to the next level. Apply now!

Ready to Apply?

If you are ready to contribute to a thriving team and take your career to the next level, we encourage you to apply now. We are excited to review your application and discuss this opportunity further with you.

Apply Now