As an Online Sales Associate at Walmart, you will play a key role in driving our e-commerce success. You will engage with customers online, providing exceptional service and support to ensure a seamless shopping experience. Your responsibilities will include responding to customer inquiries, processing orders, and resolving issues. This is a fully remote position, allowing you to work from the… comfort of your home.
Key Responsibilities:
Engage with customers via chat, email, and social media to provide support and resolve inquiries.
Process orders accurately and efficiently.
Monitor and update inventory levels on the website.
Collaborate with the team to improve customer service processes and sales strategies.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Handle returns, refunds, and order tracking.
Additional Information:
This is a full-time remote position.
Flexible working hours, including some weekends and holidays.
Comprehensive training will be provided to ensure you are equipped to meet our customers’ needs.
Opportunities for growth and advancement within the company.
Required Qualifications:
High school diploma or equivalent.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and attention to detail.
Ability to work independently and as part of a team.
Reliable internet connection and a suitable workspace.
Proficiency in basic computer skills and online navigation.
Preferred Qualifications:
Previous experience in a customer service or sales role.
Familiarity with e-commerce platforms and online sales processes.
Ability to multitask and manage time effectively.
Experience using customer service software and CRM tools.
Benefits:
Competitive salary and performance-based incentives.
Comprehensive health, dental, and vision insurance.
401(k) with company match.
Paid time off and holiday pay.
Employee discount on Walmart products.
Access to ongoing training and professional development resources
