The Strategic Account Manager is responsible for the long-term success, retention, and growth of Blockdaemon’s most important institutional relationships. This is a commercially-engaged role that partners closely with Sales to drive commercial outcomes while owning the relationship strategy and account plan.
Requirements
- at least 7+ years in strategic account management, enterprise sales, or senior technical account management roles serving financial institutions or comparable enterprise clients
- Track record of owning large, complex enterprise relationships and driving retention and expansion within named strategic accounts
- Strong commercial instincts, comfortable with pricing conversations, contract structuring, and renewal negotiation
- Working knowledge of blockchain infrastructure and how institutional clients consume staking, RPC, and wallet services
- Comfort with pace and ambiguity, shifts easily between strategic, client-facing, and tactical work
- Technical fluency sufficient to navigate roadmap discussions, scope new product opportunities, and triage production issues to the right internal owners
- Executive presence and the ability to operate credibly across the full range of client conversations, from technical working sessions to boardroom discussions
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