DataRobot is the leader in Value-Driven AI, a unique and collaborative approach to generative and predictive AI that combines an open platform, deep expertise and broad use-case experience to improve how organizations run, grow and optimize their business. The DataRobot AI Platform is the only complete AI lifecycle platform that interoperates with an organizations existing investments in data… applications and business processes, and can be deployed on prem or on any cloud environment. Global organizations, including 40% of the Fortune 50, rely on DataRobot to drive greater impact and value from AI.
Job Description:
DataRobot is the leader in Value-Driven AI, a unique and collaborative approach to generative and predictive AI that combines an open platform, deep expertise, and broad use-case experience to improve how organizations run, grow, and optimize their business. The DataRobot AI Platform is the only complete AI lifecycle platform that interoperates with an organizations existing investments in data, applications, and business processes, and can be deployed on-prem or on any cloud environment. Global organizations, including 40% of the Fortune 50, rely on DataRobot to drive greater impact and value from AI.
This role is responsible for setting our AI Solutions and Services strategy and executing against it, from developing a go-to-market strategy to creating and delivering solution packages that WOW end customers.
Key Responsibilities:
Define and Operationalize service offerings and packages that deliver business value and growth
Lead and manage post-sales activities: onboarding, enablement, training, best practices, implementations, partner collaboration, advisory services, and support to provide a consultative and partnership approach in the customer’s journey.
Define and manage the key KPIs for the Solutions and Services organization
Be an evangelist with the ability to discover and demonstrate how our platform can effectively help customers with their business problems across a broad set of industries.
Effectively manage, recruit, coach, mentor, and enable the team.
Work across multiple customer-facing teams to drive exceptional customer experience and satisfaction. Define and operationalize service offerings and packages.
Drive defining and driving operational efficiencies through overall processes, metrics, and dashboards. Working effectively with the partner ecosystem to ensure timely delivery and growth.
Partner with Product and Engineering to review customer requirements and feedback, identify opportunities for platform enhancements, and accelerate development for roadmap features to address specific customer requirements.
Knowledge, Skills, and Abilities:
Proven ability to define and support new service and solutions offerings that will enhance the penetration in new and existing accounts
Exceptional ability to communicate effectively with Technical, Business, and C Level stakeholders, able to effectively influence them in an advisory capacity
Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact
Ability to work across functional teams to deliver outcomes for customers
Familiarity with AI use cases and capability to help customers and internal stakeholders clearly define AI use cases end-to-end
Minimum Qualifications:
15+ years of Solutions Consulting, Solutions Architecture experience is required
Experience scaling a Services organization that consists of onboarding and enablement services, implementation services, platform extension, and ongoing advisory services that can fully support our customers and Go-To-Market team
Prior experience managing solutions consulting and services offering in a SaaS environment
Experience working with GSIs and partners: contract negotiations, onboarding, training, and oversight, to ensure successful implementations by partners
Experience documenting business processes and applying technology to optimize and automate these processes
7+ years experience building, coaching, and mentoring global cross-functional teams and operating a fully offshore remote team (India preferred)
Bachelor’s Degree (preferred software engineering or similar discipline)
The talent and dedication of our employees are at the core of DataRobots journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees well-being at the core. Heres what your benefits package may include depending on your location and local legal requirements: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more!
DataRobot Operating Principles:
Wow Our Customers
Set High Standards
Be Better Than Yesterday
Be Rigorous
Assume Positive Intent
Have the Tough Conversations
Be Better Together
Debate, Decide, Commit
Deliver Results
Overcommunicate
Research shows that many women only apply to jobs when they meet 100% of the qualifications while many men apply to jobs when they meet 60%. At DataRobot we encourage ALL candidates, especially women, people of color, LGBTQ+ identifying people, differently abled, and other people from marginalized groups to apply to our jobs, even if you do not check every box. Wed love to have a conversation with you and see if you might be a great fit.
All U.S. DataRobot employees must be fully vaccinated against COVID-19. If there is a medical, religious, or other legally protected reason that prevents you from receiving an available COVID-19 vaccination, and you are selected as a candidate for consideration, we have a process in place to evaluate requests for accommodation.
DataRobot is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DataRobot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labors EEO poster and EEO poster supplement for additional information
