Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. We help mid-market and enterprise companies manage routine calls to save teams time and resources.
Our agents have already delivered measurable impact:
Over 5 million hours of contact center operations saved
35% more calls answered compared to non-AI operators
45 million calls handled with a 99.9% uptime
Backed by Accel, Atlantic Labs, and Singular and trusted by over 1,000 customers, our growth leads an industry shift toward sophisticated and accessible conversational AI.
We’re seeking a proactive and motivated Technical Customer Support (L1) to join our team. In this role, you’ll play a key part in ensuring a seamless experience for our customers by managing our customer support tools, handling customer inquiries, and assisting with operational tasks.
Master Customer Support: Handle 20-30+ new tickets per day, covering everything from billing issues to helping customers implement API requests.
Customer Support Excellence: Respond to customer inquiries via Zendesk and email, providing thoughtful and timely resolutions.
Operational Assistance: Handle tasks like processing refunds and supporting other operational needs as required.
Continuous Learning: Stay on top of product updates and features to assist customers effectively.
Customer Advocacy: Create bug reports and feature requests on behalf of customers, and advocate for their prioritization.
Product Improvement: Test new features and functions before they are released to customers.
Eagerness to Learn: Commitment to continuous learning and skill development, particularly in technical domains.
Technical Mindset: Ability to distill complex technical concepts into clear, actionable solutions.
Strong Communication Skills: Outstanding written communication skills, with ability to adapt tone and technical depth to audience.
Proactive Attitude: Self-directed work style with strong independent decision-making capabilities.
Customer Passion: Passion for customer support with drive to excel in fast-paced environments.
Proficiency in a second language is a plus, particularly Spanish, French, or Mandarin, to support our global user base.
Ownership: You’ll have real ownership over your work and see the impact of your contributions daily.
Early-Stage Excitement: Be part of a small, agile team building something transformative.
Cutting-Edge Tech: Work with innovative technology that’s reshaping how businesses interact with AI.
Remote Flexibility: Work wherever you’re most productive—no commute, no limits.
Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets enterprises easily create, deploy and scale natural-sounding, cost-effective voice agents tailored to their business needs.
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