Technical Trainer
In this role, with your passion for developing others, you will deliver a defined curriculum program for early career technical hires on their journey to become skilled Microsoft O365 professionals. Because at Gigmo we innovate, you will need to be forward thinking and creative in your approach to addressing big challenges and embrace novel solutions. In this role, you will need to be an excellent communicator, and it is expected that you will have the ability to work well with peers and students.
Roles and Responsibilities
- Deliver defined curriculum of a technical education program focusing on Microsoft O365
- Administer tasks such as schedule sessions, register participants and instructor resources
- Ensure consistent program experience for all learners globally through defined curriculum, milestones, and interactions
- Develop and document workflows and processes
- Ensure conducive learning environment and facilities
TECHNICAL TRAINING FUNCTION
- Planning of training and communication of large technical rollouts.
- Deliver remote and classroom-based training.
- Work with the Delivery managers/technical Leads to coordinate training needs for their Gigworkers
- Work in collaboration team to plan, track, and update tasks related to training and communication of large technical rollouts.
- Onboard, train and collaborate with Gigworkers
DESIGN TRAINING CONTENT
- Prepare, develop, plan, and organize course materials (including handouts, manuals, exercises, email tips and quick reference guides) on existing core applications, and new product rollouts.
- Design, prepare and develop content for Learning management system
CONDUCT AND EVALUATE TRAINING
- Responsible for scheduling training sessions.
- Provide Firm-wide technical training in accordance with the needs of the Firm.
- Schedule and train new hires, employees and customers on the Microsoft O365 software and how use cases may be implemented.
- Conduct specialized training workshops to raise technical proficiency of Gig workers
MINIMUM JOB QUALIFICATIONS
- Bachelor's degree in any Discipline
- Minimum three (3) years of relevant experience in a O365 training.
- Support delivery experience in O365 preferred
- Possess effective interpersonal, written and verbal communication skills to facilitate effective work relationships with all levels of personnel.
- Must effectively communicate with all levels of personnel, have excellent attention to detail, and work well under pressure.
- Excellent organizational skills, and ability to strategize, and multi-task, required.
- Possess an exemplary customer service mindset, be highly motivated, and enjoy a team-oriented atmosphere.
- An ownership mentality, a commitment to proactive communication and exceptional follow-through skills are essential for success in this position.
- Ability to convey ideas both verbally and in written form, work independently, and prioritize job responsibilities.
- Available and able to travel.
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