The Doctors Company is the nation’s largest physician-owned medical malpractice insurer, committed to advancing, protecting, and rewarding the practice of good medicine. They are seeking an Underwriting Analyst to assist underwriters in day-to-day operations, including risk analysis and servicing individual accounts.
Responsibilities
- Provides support to underwriters on their assigned book of business
- Works at the direction of an underwriting manager or underwriter to track or monitor policies
- Manages and prioritizes daily tasks and assignments to meet deadlines, agent/broker requests, UW directives and customer service standards
- Conducts policy research under the direction of an underwriter
- Prepares both routine and specialized correspondence or data entry as instructed by an underwriter or manager
- Maintains appropriate file documentation and organization in accordance with guidelines
- Brings process improvement suggestions to management
- Develops and maintains positive working relationship with agents/brokers, co-workers and members
- Responds to agents/brokers and members within company service standards
- Prioritizes tasks to meet renewal deadlines, customer service standards and miscellaneous project due dates
- Adheres to established underwriting guidelines authority and filed rules and rates as approved by the various state insurance departments
- Evaluates new business submissions, renewals and policy change requests for their book of business resulting in underwriting decisions within their authority or recommendations for decisions exceeding their authority
- Maintains policy documentation in appropriate systems in accordance with storage guidelines
- Understands and complies with state statutory requirements including policy language changes, notice requirements, Patient Compensation Fund (PCF) rules and unique requirements
- Works on various projects and assignments made by the Underwriting Manager
- Participates actively and provides updates to leadership on assigned projects within given deadlines
Skills
- High school graduate or equivalent combination of education and experience required
- Excellent oral and written communication skills
- Ability to prioritize incoming requests while maintaining daily work assignments
- Strong customer service and team orientation and the ability to work with diverse personalities
- Ability to accurately enter data from insurance applications, underwriting correspondence or instructions and credentialing requests into developed processing systems such as Nova, Duck Creek and on-line rating tools or spreadsheets
- Ability to handle incoming calls within a call center platform; identify and address caller's needs by clarifying information, researching issues and providing solutions and/or alternatives
- Ability to follow directions and department procedures with a high degree of detail. For account referral purposes, must know the names and titles of key management personnel and have a working knowledge of department structure and reporting relationships
- Proficiency and aptitude in use of computer information systems with knowledge of Microsoft Word and Excel preferred
Benefits
- Health, dental, and vision insurance
- Health care tax-free spending accounts with a company match
- 401(k) and Roth IRA with company match, as well as catch-up plans for both
- Vacation days, sick days, and paid personal days each calendar year (with vacation increases based on length of service)
- Paid holidays each calendar year
- Life and travel insurance
- Tax-free commuter benefits
- In-person and online learning opportunities
- Cross-function career opportunities
- Business casual work environment
- Time off to volunteer
- Matching donations to qualifying nonprofit organizations
- Company-sponsored participation at non-profit events
Company Overview
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