Title: Contract Membership Specialist (CMS)
Remote
12 Months
Note: M-F, 8am - 5pm Eastern Standard Time. 100% Remote, needed for at least one-year, high possibility to extend for the full two years, no specific area/degree but must have a Bachelor's Degree minimum.
Candidate must be willing to participate in meetings and team calls occasionally. Manager values a candidate that is highly driven to learn to skills and take on new projects voluntarily. Manager likes candidates that are inquisitive. Need someone who is HIGHLY analytical. They'll be searching various systems, if they see something wrong, they'll need to "go down the rabbit hole" to find out "why?" Need strong critical thinking skills to know when to search system to system for various bits of info. Must have experience working with multiple large data management systems, contracts and pricing, and/or contract development and analytics. Must have very strong writing/grammar and communication skills. Needs to have high attention to detail and accuracy.
About the Job
Provides contract membership support for external customers and internal business partners. This position ensures customer account data is aligned according to compliance, data governance, and business decisions within internal platforms, including Model N Revenue Manager (RM), SAP iShift, and other boundary system platforms. Addresses and resolves issues with high degree of scrutiny and completeness to maintain customer account data accuracy. This position routinely interacts with a variety of internal and external business partners to identify challenges, create solutions, and execute deliverables on time and with a high degree of efficiency. This role works closely with individuals and teams to drive the operational needs of our contracting activities. This role focuses on Master Data Management and Contract Eligibility and is not a Digital or Systems Architect role.
Responsibilities:
• Key deliverables include customer account data accuracy
• Manage the customer account life cycle of large, organized customers (LOC). This includes contract membership activities and customer account record management surrounding new eligibility and continued maintenance such as contract membership movement, additions, and deletions.
• Works independently within Revenue Manager platform to create and manage membership affiliations and eligibility status for both direct and indirect customers.
• Verify contract pricing, membership eligibility status, customer segments within Revenue Manager platform and boundary systems.
• Provide Public & Private membership sector eligibility information upon request.
• Responsibility for managing daily business tasks and processes with internal/external key stakeholders.
• Access and process data within reporting tools, including Revenue Manager, SAP iShift, and boundary systems.
• Communicate and resolve membership discrepancies; resolve inquires, maintain synchronization and integrity of membership.
• Responsible and accountable for data compliance activities within membership and the oversight and execution of applicable processes and business decisions to achieve compliance.
• Ensure accurate and up-to-date membership files are retained according to audit/compliance requirements.
• Support and collaborate with *** Account Management team regarding contracting and membership processes.
• Proactively collaborate with internal teams and external customers to harmonize membership processes, resolve issues, and address business challenges.
• Responsible for execution and compliance of SOX and Government Pricing P&Ps.
• Support and follow all SOP documentation guidelines, compliance, and auditing processes.
• Responsibility for accuracy of customer account Master Data within iShift, RMUS, and all boundary systems.
Education:
Bachelor of Arts or Bachelor of Science degree preferred.
Experience:
5+ years' experience in Pharmaceutical/Health environment or similar field.
Model N Revenue Manager experience preferred.
SAP / Shift Experience preferred.
Experience in contracting, membership or pricing is strongly preferred.
Strong analytical thinking and implementation skills.
Advanced Excel knowledge.
Soft Skills:
Critical thinking and problem-solving mindset.
Change and growth mindset.
Self-motivated and self-starter.
High degree of independence and adaptability to changing environments.
Excellent written/verbal communication skills.
Ability to communicate effectively and professionally.
Ability to manage timelines.
Detail focused, exceptional organizational skills.
Auditable accuracy in work product.
Strong Microsoft Office Suite skills.
Years of Experience: 1 - 3 Years
Remote
Skills:
Analysis Skills, Biotech and Pharmaceutical, Business Processes, Communication Skills, Content Management Systems (CMS), Contract Analysis, Contract Management, Customer Support/Service, Customer/Client Research, Data Management, Data Processing, Data Quality, Database Report Tools, Detail Oriented, Develop and Maintain Customers, Government, Market Segmentation, Master Data Management (MDM), Microsoft Excel, Organizational Skills, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Purchasing/Procurement, Regulatory Compliance, Revenue Management, SAP, Sales Management, Sarbanes-Oxley Act (SOX), System Architecture, Team Player, Time Management, Writing Skills
About the Company:
TalentBurst, Inc.
For over 20 years, TalentBurst Inc. has been an award-winning provider of cutting-edge Workforce Management Solutions. With a strong commitment to staying ahead in the tech landscape, we pioneer innovative approaches to talent acquisition. Our expertise spans Life Sciences, and Healthcare Staffing, Banking, Financial, IT, and Engineering, as well as Global Employer of Record (EOR), Agent of Record (AOR), State, Local Government and Education (SLED), and IC validation/compliance services. Additionally, our division, TalentProcure, leads the industry with offerings such as High Hazard Payroll, Managed Services, and Vendor on Premise (VOP) solutions.
Due to our prioritization of excellent standards, we are Joint Commission Certified and are a certified Minority Business Enterprise (MBE) in the USA and Canada. Supporting over 130 Fortune 500 companies globally, we excel in navigating the landscape of talent acquisition. In a world of constant change, we embrace developing people-centric solutions that address the unique demands of our clients. Stay connected by visiting our website and following us on social media!
Company Size:
5,000 to 9,999 employees
Industry:
Staffing/Employment Agencies
Founded:
2002
Website:
http://www.talentburst.com/