VP Clinical Services

Job Title:

VP Clinical Services

Job Description

We're Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Join us and be part of this journey towards greater opportunities and brighter futures.
The Portfolio Leader plays a crucial role within the Go-to-Market organization, reporting directly to the Sector Leader. The Portfolio Leader is responsible for managing specific accounts within a Portfolio, which can range from a single customer to multiple customers. The primary focus of a Portfolio Leader is to build, nurture, and grow those client relationships, own or facilitate executive relationships, ensuring client satisfaction and achieving business growth objectives. The Portfolio Leader has day-to-day line management responsibility for Account Executives working within their Portfolio.

Job Overview:

The Head of Clinical Services will be instrumental in designing and driving the go-to-market (GTM) strategy for our newly launched clinical services capability. This individual brings deep expertise in clinical services within the healthcare payer/provider landscape, focusing on GTM design, building strategic solutions, and establishing market credibility. They will work closely with sales, product development, and leadership to shape and execute strategies that position us competitively and ensure successful engagement with clients.

This is a strategic role to business development and solution leadership enabling account and dales teams to credibly approach clients and ensuring that our clinical offerings align with market needs. The ideal candidate will be measured on their ability to shape and activate a national go-to-market strategy, generate demand for clinical services, enhance market positioning, and contribute to building a scalable clinical practice, with particular emphasis on incorporating technology and innovation into our service design.

Key Responsibilities:

Clinical Go to Market Leadership:

• Design and execute the go-to-market strategy for clinical services, ensuring alignment with broader business objectives.
• Bring SME-level knowledge to clinical GTM design, helping develop scalable and competitive offerings tailored to client needs.
• Identify key industry trends, market dynamics, and competitor positioning to inform strategic decisions and refine clinical practice capabilities.
• Serve as a credible industry voice, participating in industry events, conferences, and webinars to enhance the visibility and credibility of our clinical solutions.

Sales Enablement and Market Engagement:

• Act as the solution lead for clinical services, equipping sales teams with tailored strategies, materials, and insights to engage prospective clients effectively.
• Support sales efforts by participating in client meetings and pitches, ensuring a credible and knowledgeable presence in clinical discussions.
• Focus on driving deal flow by helping secure meetings with key stakeholders in the healthcare payer/provider space.
• Collaborate with sales teams to develop strategies and messaging that resonate with target clients, emphasizing designing and building clinical solutions rather than simply selling.

Building and Enhancing Clinical Practice:

• Provide strategic input into the design and build of clinical services, ensuring offerings are innovative and aligned with market demands.
• Integrate technology and analytics into the design of clinical solutions to enhance scalability, efficiency, and competitiveness.
• Work cross-functionally with operational teams to ensure that client engagements are seamlessly transitioned from design to delivery, but with minimal direct operational involvement.

Market Credibility and Competitive Positioning:

• Develop and execute strategies to position our clinical services competitively, focusing on differentiation in the marketplace.
• Engage in thought leadership by contributing to whitepapers, panels, or industry discussions that highlight our expertise and solutions.

Performance Metrics and Impact:

• Define and track key metrics to measure success, including the number of industry events attended, the quality and quantity of client engagements, and the impact on deal flow.
• Collaborate with leadership to establish benchmarks for growth and market presence, providing regular updates on progress.

Qualifications:

• Bachelor’s degree in Healthcare Administration, Business, or a related field; Master’s degree preferred.
• Proven experience and deep understanding of the U.S. healthcare payer/provider landscape, preferably including experience designing, scaling, and operationalizing clinical engagements.
• Demonstrated expertise in GTM strategy design for clinical services, including solution leadership and market positioning.
• Strong understanding of the intersection of clinical services and technology, with experience incorporating tech solutions into clinical practice design.

The base salary range for this position is $172,000- $220,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: July 31, 2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

Location:

USA, TX, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [email protected]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click

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