Job Description:
- Location: Fully remote, Central Europe Time Zone
- Start date: To be defined
- Languages: English is mandatory
The Workspace Services Technician is responsible for providing on-site support and operational assistance to personnel, ensuring the efficient management of IT assets and end-user support services. This role requires technical proficiency in IT support and asset management, with the ability to troubleshoot and resolve end-user issues effectively.
Duties and Responsibilities:
Support and Manage Laptops and Workstations:
- Install, configure, and maintain laptops and workstations for end-users.
- Perform hardware and software troubleshooting to resolve technical issues.
- Ensure all devices are up-to-date with the latest security patches and software updates.
- Assist in the deployment of new hardware and software as needed.
End-User Support:
- Provide first-level support for end-user IT issues, including connectivity, software, and hardware problems.
- Respond to service requests and incidents in a timely manner, ensuring minimal disruption to end-users.
- Escalate complex issues to senior technicians or relevant IT teams when necessary.
Asset Management:
- Maintain an accurate inventory of IT assets, including laptops, workstations, and peripherals.
- Assist in the tracking and management of IT equipment lifecycle, including procurement, deployment, and disposal.
- Ensure proper documentation of all IT assets and support activities.
Collaboration and Communication:
- Work closely with other IT support teams to ensure seamless service delivery.
- Communicate effectively with end-users to understand their needs and provide appropriate solutions.
- Document support activities and resolutions in the IT service management system.
Required Qualifications & Experience
- Knowledge of Windows operating systems.
- Familiarity with common office software applications (e.g., Microsoft Office, email clients).
- Understanding of basic networking concepts (e.g., IP addressing, DNS, DHCP).
- Ability to perform hardware diagnostics on laptops and workstations.
- Experience with IT asset management and inventory tracking.
Originally posted on Himalayas
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