AU Mortgage Loan Processor - WFH

This is a remote position. About the Role Mortgage Loan Processor plays a critical role in ensuring loan applications are accurate, compliant, and smoothly progress from pre-approval to settlement, while supporting brokers and keeping clients informed. Job Description ​ • Perform administrative duties required for processing a client’s loan application with a lender from Pre-approval to post Settlement • Receive pre-approved sales files from mortgage broker and check to ensure that the file meets minimum lodgment criteria/compliance checklists • Check finance due and settlement dated on land contracts against the dates recorded in BBS/Mercury • Support Mortgage Brokers with loan Lodgments/preparation of appointments where required • Liaise with clients and building companies to arrange for collection of paperwork to satisfy conditions of approval and help manage through to post settlement. • Order valuations and process FHOG applications if applicable • Send HIA plans received from building companies with land contract to the lender on behalf of the client/broker • Track progress to Formal Approval and update comments in CBS/Mercury on a regular basis • Ensure all files meet Resolve’s and Regulatory minimum compliance standards • Regular all files meet Resolve’s and Regulatory minimum compliance standards • Regular and consistent contact/communication with our external customers and internal ABN customer on progress of loan application • Ensure all Broker Support tasks have been marked as complete and that all standard letters have been sent • Complete ‘File Review Checklist’ check compliance and place the file in standard order • Ensure all Broker Support Standard Operating Procedures are always up to date • The Client Support/Office Administrator may be required to cover other team members work in times of leave of as workload dictates • Ensure KPI targets are met each month • Assistance with pre and post approvals • Handling Sales Trekker • Manual client list management – through manual follow ups • Maintaining Ongoing data base engagement and retention • Client profiling assistance • Managing Settlements • Assistance with Accessing and actioning emails on behalf of the client and banks Requirements Qualifications • Intermediate experience • Strong knowledge of mortgage lending process • Excellent Microsoft Office Skills • Knowledgeable in Australian Mortgage, preferred • Previous finance broking or banking experience preferred • Nice to Have - Experience in using Sales Trekker preferred • Knowledgeable in Quickli and One note • Experience using Mortgage Calculators and Bank comms