Note: The job is a remote job and is open to candidates in USA. Legacy Service Partners is a national leader in residential HVAC, plumbing, and electrical services. They are seeking a ServiceTitan Program & Integrations Manager to coordinate ServiceTitan adoption across the organization, providing hands-on implementation and integration support alongside ongoing user training and feature adoption programs.
Responsibilities
- Drive the integration of ServiceTitan for new partners, ensuring efficient data migration, minimal disruption, and swift adoption according to LSP standards
- Collaborate with finance, data counterparts, and external ServiceTitan consultants to establish and maintain standardized configurations across the platform
- Own and manage ServiceTitan-Sage integration projects, aligning financial data and systems across the platform and supporting the accounting team throughout the process
- Regularly review and clean up data in ServiceTitan and legacy systems to maintain data integrity across all partner entities
- Manage relationships with ServiceTitan specialists and internal stakeholders to ensure smooth integration and ongoing support
- Track KPIs related to integration timelines, data integrity, and early adoption milestones for new partners
- Partner with the Technology team to execute a comprehensive ServiceTitan feature adoption program for all partners, facilitating the rollout of new features with effective communication, training, and change management
- Provide ongoing support for ServiceTitan implementations with a focus on user training, system configurations, and workflows
- Act as the primary onsite project coordinator and point of contact for ServiceTitan implementation strategy, process, and feature adoption across the platform
- Provide end-user support related to Model Tenant workflows, configurations, and best practices
- Track KPIs related to training effectiveness, user competency, and feature adoption, using insights to prioritize program improvements
Skills
- Bachelor's degree in project management, technology, or a related field
- 4+ years of experience in project management, software implementation, or software support roles
- 3+ years of hands-on ServiceTitan experience required; STCU certification and familiarity with Sage a plus
- Proficiency in data cleanup, maintenance practices, and user role and permission management within ServiceTitan
- Proven ability to manage complex, multi-party implementation projects and deliver results on time
- Excellent communication, training delivery, and organizational skills
- Strong collaborative relationship-building skills across diverse internal and external stakeholders
- Familiarity with KPI tracking and data-driven decision making
- Proactive and adaptable with the ability to thrive in a fast-paced environment
- High willingness to travel to partner company locations across the platform
Benefits
- Performance pay tied directly to results
- Fully employer-paid medical, dental, and vision options
- A 401(k) with company match
- Continuous investment in your growth through training and education stipends
Company Overview
Company H1B Sponsorship