Unlock a Rewarding Career with Diné Development Corporation (DDC)
At Diné Development Corporation (DDC), a Navajo Nation-owned family of companies, we're passionate about delivering cutting-edge IT, professional, and environmental solutions to federal, state, and tribal government agencies. As a thought leader and innovator, our team of specialists crafts client-centric solutions that tackle the most pressing challenges faced by defense, civilian, and healthcare organizations. We're committed to not only enhancing current operations but also driving future change, while empowering the Navajo Nation and its people through economic development and community empowerment.
Job Summary
We're seeking a highly skilled and motivated Cloud Operations Monitoring Support Specialist to join our growing team in a full-time capacity. As a key member of our team, you'll play a critical role in supporting production systems for a large Federal agency in a 24/7/365 environment. This is an exciting opportunity to work in a fast-paced, dynamic environment and be part of a team that delivers exceptional results.
Key Responsibilities
- Incident Management:
- Triage and resolve Production incidents related to the cloud platform, participating in root cause analysis and post-mortem discussions.
- Analyze cloud platform-related Production incidents and engage business teams to determine the impact of the incident.
- Collaborate with application support members and cloud support vendors to identify workarounds when permanent solutions can't be reached in a timely manner.
- Escalate to team leads in a timely manner when resolution can't be achieved.
- Help recreate and test possible solutions and/or workarounds in lower environments prior to implementing in Production.
- Operations, Monitoring, and Capacity Planning:
- Monitor large-scale batch jobs and create processes to measure system effectiveness and identify areas for improvement.
- Develop processes to provide environment security and automated processes to provide information on current specifications.
- Oversee the selection of orchestration tooling, compliance audits, and reporting.
- Identify, correct, and enhance important software tools, seeking ways to enhance systems operations and monitoring with a focus on automation and minimizing cost.
- Build effective monitoring, alerts, and metrics for production services.
- Plan for adequate capacity of systems based on utilization metrics and planned projects to establish supply and demand forecasts.
- Additional Responsibilities:
- Other duties as assigned.
Requirements
Essential Qualifications
- 2-4 years of related experience in Production Support.
- 1-2 years of hands-on experience with AWS.
- Experience with ticketing systems like JIRA, ServiceNow, etc.
- Experience supporting various phases of SDLC (Waterfall or Agile).
- Bachelor's degree or equivalent preferred in Computer Science or IS/IT.
- Must be a US citizen able to pass a standard background check.
Specialized Knowledge & Skills
- Reasonable knowledge of AWS platform and troubleshooting experience with its services.
- Experience with Docker and container orchestration.
- System health monitoring and optimizing performance (CloudWatch, CloudTrail, Splunk, and VictorOps).
- Broad experience with software-defined and traditional networking.
- Good understanding of Linux, including experience with server administration, monitoring, and troubleshooting.
- Reasonable troubleshooting and problem-solving experience.
- Good communication and collaboration skills required to develop required security policies and share information with business and technology staff.
Desired Skills
- Good technical abilities, including cloud technologies, programming languages like Python, and orchestration.
- Experience with APM technologies such as New Relic and VictorOps.
- Experience with Splunk.
- AWS Certification.
What We Offer
At DDC, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Cloud Operations Monitoring Support Specialist, you'll have the opportunity to work on complex and challenging projects, develop your skills, and advance your career. Our company culture values diversity, equity, and inclusion, and we're dedicated to creating a workplace where everyone feels valued and respected.
We offer a competitive salary and benefits package, including opportunities for career growth and professional development. Our remote office provides a state-of-the-art and comfortable workspace, and we're committed to supporting your well-being and work-life balance.
Join Our Team
If you're a motivated and experienced professional looking for a new challenge, we want to hear from you. As a Cloud Operations Monitoring Support Specialist, you'll play a critical role in our team and have the opportunity to make a real impact. Apply now to join our dynamic team and start your journey to a rewarding career with DDC.
We're an equal opportunity employer and welcome applications from diverse candidates. We participate in E-Verify and are committed to creating a workplace that is free from discrimination and harassment.
Ready to Take the Next Step?
If you're reliable, willing to learn, and passionate about cloud operations, we want you to join our team. Apply now and start your journey to a fulfilling career with DDC.
Apply Now