Join Our Team: Empowering Customer Connections and Career Growth
At InteLogix, a trusted name in contact center solutions for over 65 years, we're on the lookout for a talented Collection Support professional to join our dynamic team. As a pioneer in the industry with a diverse portfolio of clients and over 7,000 employees across the Americas and the Philippines, we pride ourselves on making lives better through empathetic and innovative customer service.
About Us
InteLogix is built on the belief that with the right support, people and clients can achieve incredible progress. Our mission is to engage, listen, and resolve consumer concerns and obligations with empathy and innovation. We're not just a company; we're a community that values customer satisfaction and employee growth.
The Role: Collection Support Specialist
As a Collection Support Specialist working remotely from Tulsa, Oklahoma, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. If you're a creative problem solver with excellent communication skills and a customer-focused mindset, this is the perfect opportunity for you.
Key Responsibilities
- Comply with all specified FDCPA, state, and city laws and provisions, ensuring regulatory adherence in all customer interactions.
- Assist managers on special projects, contributing to the team's success and growth.
- Handle inbound calls professionally, addressing customer inquiries and concerns.
- Process payments on customer wireless, wireline, and connect accounts efficiently.
- Manage customer accounts by sending invoices, setting up autopay, and ensuring accounts remain active.
- Correct any deficiencies or oversights as outlined by management and quality control, demonstrating attention to detail.
- Maintain good public relations, fostering a positive image of the company.
- Adhere to company attendance, punctuality, and meal and rest break requirements, ensuring reliability.
- Maintain concentration and focus to meet performance goals, demonstrating resilience under pressure.
- React positively to an ongoing, changing environment, showing adaptability.
- Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals.
- Maintain a good working relationship with assigned supervisors and coworkers, promoting a collaborative team environment.
- Work safely without presenting a threat to self or others, prioritizing a safe working environment.
- Perform additional duties as required by management, showing flexibility and a willingness to learn.
What We Look for in a Candidate
To excel in this role, you should possess:
- A high school diploma or equivalent; a BA degree is preferred.
- Call center or collections experience, although not mandatory, is highly valued.
- Excellent written and oral communication skills, with the ability to articulate complex information clearly.
- The ability to apply basic mathematical concepts, ensuring accuracy in financial transactions.
- The capacity to remain engaged on the phone throughout your shift with minimal distractions, demonstrating dedication.
- Computer/technology savvy with the ability to operate multiple windows and tabs smoothly while providing top-notch customer service.
- Superb attendance record, ensuring reliability and consistency in customer support.
- A dedicated workspace free from distractions, with an internet speed of at least 10 MBPS download and 5 MBPS upload.
Why Join Us?
At InteLogix, we offer a comprehensive benefits package and opportunities for growth:
- Paid training to equip you with the skills needed to succeed.
- Medical, dental, and vision insurance to support your health and wellbeing.
- Paid time off to recharge and enjoy life outside of work.
- The flexibility to work remotely, providing a better work-life balance.
- Employee discounts on our services, a perk for being part of our team.
- Full-time, non-seasonal employment, offering stability and security.
- Career advancement opportunities, helping you grow professionally.
- Early access to earned wages via PayActiv, providing financial flexibility.
- A competitive salary range of up to $16.00/hour, determined by your experience and role responsibilities.
Our Culture and Work Environment
We're a company that values innovation, empathy, and customer satisfaction. Our remote work setup allows for flexibility and work-life balance, while our team-oriented culture ensures you have the support you need to succeed. We're committed to creating an environment where you can grow professionally and personally.
Take the Next Step
If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we want to hear from you. Apply now to join our team as a Collection Support Specialist and become a vital part of our success story. Don't miss this opportunity to make a difference in the lives of our customers and grow your career with a leading contact center solutions provider.
All job offers are contingent upon completion of a background check. We look forward to welcoming you to our team!
Apply Now