Experienced Call Center Representative for Data Entry and Customer Service – Full-Time Remote Opportunity with blithequark at $25-$35/Hour

Introduction to blithequark

blithequark is a leading integrated healthcare, pharmacy, and retail company with a rich legacy of caring for communities. As part of the U.S. Retail Pharmacy and U.S. Healthcare segments, blithequark operates almost 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, serving nearly 10 million customers every day. Our pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation's medically underserved populations.

Job Overview

We are seeking an experienced Call Center Representative to join our team at blithequark. As a Call Center Representative, you will be responsible for performing information section and patient enrollment, answering high-volume customer requests, and utilizing pharmacy systems to retrieve patient and medication data. This is a full-time remote opportunity, offering a competitive salary of $25-$35 per hour.

Key Responsibilities

• Utilize blithequark's solution information section strategies and rules to process new patient enrollment by entering data into the proper system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing medication data and interpret clinical abbreviations (SIG codes).
• Resolve all data entry-related exceptions.
• Handle communication to patients (inbound calls, visits, messages) and resolve outbound calls to prescribers and patients as needed.
• Resolve Third-Party Rejections by inspecting, gathering information, making adjustments, and resubmitting for processing according to individual plan requirements.
• Make phone calls to guarantors and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections.
• Provide support to Pharmacists, both those in the office and those in different locations.
• Identify and communicate issues to senior-level staff as appropriate.

Essential Qualifications

• High School Diploma or GED.
• Basic level computer skills (e.g., start and shut down computer, use mouse to point and click, start and close programs, switch between applications, save files, print reports, and access information online).
• Basic web browser skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and completing forms online.
• Intermediate-level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
• Ability to communicate effectively in writing and verbally.
• 18 years old or older.

Preferred Qualifications

• At least 1 year of pharmacy technician experience in a retail or call center environment.
• At least 1.5 years as a pharmacy technician with a certificate/registration by the state as granted by the State Board for Pharmacy or nationally recognized certification agency.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
• Fluency in Spanish and English.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Call Center Representative, you will have the opportunity to acquire new skills and knowledge, and advance your career in a dynamic and supportive environment. We offer a range of training programs, including pharmacy systems, customer service, and leadership development, to help you succeed in your role and achieve your career goals.

Work Environment and Company Culture

blithequark is an Equal Opportunity Employer, including disability/veterans. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. Our company culture is built on a foundation of integrity, respect, and teamwork, and we strive to make a positive impact on the communities we serve.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. As a remote employee, you will also enjoy the flexibility and convenience of working from home, with the opportunity to balance your work and personal life.

Conclusion

If you are a motivated and customer-focused individual with a passion for healthcare and pharmacy services, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Call Center Representative, you will play a critical role in delivering exceptional customer service and supporting the success of our pharmacy operations. Apply now to take the first step in your career with blithequark and start making a difference in the lives of our customers and communities.

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