At arenaflex, we're dedicated to transforming the healthcare landscape by providing innovative solutions that cater to the unique needs of our customers. As a leading health solutions company, we're committed to surrounding ourselves with passionate and compassionate colleagues who share our vision of creating a world of health around every individual. Our team reflects the diversity of the communities we serve, and we're proud to foster a workplace where every colleague feels valued and belongs.
**Job Summary:**
arenaflex is seeking a highly skilled and empathetic Customer Service Representative to join our Behavioral Health team. As a key member of our team, you will play a vital role in providing advocate care to our members, guiding them through their benefits, and educating them on online resources. Your exceptional communication skills, combined with your knowledge of regulatory guidelines and Aetna policy, will enable you to create a clear path to care for our members.
**Position Overview:**
* Schedule: Monday-Friday 10:30am-7:00pm EST (subject to change with advanced notice due to business needs)
* Holiday/PTO Requirements: As a 24-hour call center operation, we treat holidays as normal working business days, unless approved for time off
* Training Requirements: First six weeks of employment will be training on Monday-Friday 9:00AM-5:30PM EST
**Key Responsibilities:**
* Creates an emotional connection with our members by understanding and engaging with them to champion their best health
* Takes accountability to fully understand the member's needs by building a trusting and caring relationship
* Anticipates customer needs and performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible
* Performs financial data maintenance as necessary
* Explains member's rights and responsibilities in accordance with contract
**Required Qualifications:**
* 1+ years of experience in a call center environment
* Experience using Microsoft Office products, specifically Excel, Outlook, and Word
* Must have a quiet/secure workspace in your home
* Recommended technical requirements for residential internet service:
+ Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast)
+ Select a minimum of 25mbps/3mbps
+ A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation
**Preferred Qualifications:**
* Previous Behavioral Health, Medical, or Insurance background
* Experience working from home in a remote role
* Education: High School Diploma or GED
**Anticipated Weekly Hours:** 40 hours
**Time Type:** Full-time
**Pay Range:** The typical pay range for this role is $17.00 - $28.46. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors.
**Benefits:**
* Competitive wages
* Comprehensive and competitive mix of pay and benefits, investing in the physical, emotional, and financial wellness of our colleagues and their families
* Affordable medical plan options
* 401(k) plan (including matching company contributions)
* Employee stock purchase plan
* No-cost programs for all colleagues, including:
+ Wellness screenings
+ Tobacco cessation and weight management programs
+ Confidential counseling and financial coaching
* Benefit solutions that address the different needs and preferences of our colleagues, including:
+ Paid time off
+ Flexible work schedules
+ Family leave
+ Dependent care resources
+ Colleague assistance programs
+ Tuition assistance
+ Retiree medical access
+ Many other benefits depending on eligibility
**Career Growth Opportunities and Learning Benefits:**
* arenaflex is committed to fostering a workplace where every colleague feels valued and belongs
* Our teams reflect the customers, patients, members, and communities we serve
* We invest in the development of our colleagues through training programs, mentorship, and opportunities for growth and advancement
**Work Environment and Company Culture:**
* arenaflex is a dynamic and innovative company that values diversity, equity, and inclusion
* Our company culture is built on our core values of self-discipline, hard work, curiosity, trustworthiness, humility, and truthfulness
* We prioritize collaboration, teamwork, and making a difference in the lives of our customers and communities
**How to Apply:**
If you're passionate about transforming healthcare and creating a world of health around every individual, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application.
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.
**Application Deadline:**
The application window for this opening will close on 05/15/2025. Don't miss this opportunity to join our team and make a difference in the lives of our customers and communities. Apply today!
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