Introduction to arenaflex
arenaflex is a global leader in communications and technology, dedicated to providing innovative solutions and exceptional customer experiences. As a member of our team, you will have the opportunity to redefine customer service, creating meaningful connections with each customer and driving business growth through sales and account management. Our company is committed to fostering a culture of excellence, diversity, and inclusion, where every employee can thrive and contribute to our mission.
Job Overview
We are seeking an experienced Customer Service Representative – Sales to join our team at our location in Lubbock, Texas. As a Business Premier Service Consultant, you will assist business customers with requests, questions, and inquiries on all products and services offered by arenaflex. Your goal will be to provide effective and timely resolutions for customers, deliver personalized recommendations for our latest products and services, and meet monthly sales goals. You will be the voice of arenaflex, creating a positive and lasting impression on our customers and driving business success.
Key Responsibilities
- Assist business customers with requests, questions, and inquiries on all products and services offered by arenaflex, including billing, rate plans, features, services, network, coverage, handsets & devices, accessories, repair & troubleshooting, credits & adjustments, and more.
- Use creative problem-solving skills to address complex customer questions and concerns, navigating between multiple tools and systems to update customer accounts and maintain records.
- Provide effective and timely resolutions for customers, delivering personalized recommendations for our latest products and services and meeting monthly sales goals.
- Engage with Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution.
- Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
- Troubleshoot and resolve customer-impacting issues, such as voice and data issues that span multiple networks and interdependent network elements.
- Get customers up and running with the latest products and services, including air cards, USB devices, and arenaflex-provided software & applications.
Essential Qualifications
- Call center or customer service experience.
- Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours.
- Desire to work onsite in one of our call centers.
- Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by the needs of the business.
Preferred Qualifications
- At least one year of customer service experience preferred.
- Call center experience preferred.
- Advanced typing/keyboarding skills preferred.
Career Growth and Development
At arenaflex, we are committed to providing our employees with the training, resources, and support they need to succeed and grow in their careers. As a Customer Service Representative – Sales, you will have access to:
- Paid training and on-the-job training to develop your skills and knowledge.
- Opportunities for career advancement and professional growth.
- A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, and more.
Work Environment and Company Culture
arenaflex is a dynamic and innovative company that values diversity, inclusion, and excellence. Our work environment is fast-paced and collaborative, with a focus on delivering exceptional customer experiences and driving business success. As an employee, you will be part of a team that is passionate about making a difference and creating a positive impact on our customers and communities.
Compensation and Benefits
We offer a competitive compensation package, including a hourly rate of $15.00-$16.78, with the potential to earn up to $3,000 monthly in commission if all sales goals are met. Our benefits package includes:
- Medical, dental, and vision coverage.
- 401(k) plan.
- Tuition reimbursement program.
- Paid time off and holidays.
- Paid parental leave.
- Paid caregiver leave.
- Adoption reimbursement.
- Disability benefits (short-term and long-term).
- Life and accidental death insurance.
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
- Employee assistance programs (EAP) - extensive employee wellness programs.
- Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone.
Conclusion
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences and driving business success, we encourage you to apply for this exciting opportunity. As a Customer Service Representative – Sales at arenaflex, you will be part of a dynamic and innovative team that is shaping the future of communications and technology. Apply now and take the first step towards a rewarding and challenging career with arenaflex.
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