Introduction to JLL and Our Mission
JLL, a leading global provider of real estate and investment management services, is on a mission to shape the future of real estate for a better world. With a rich history spanning over 200 years, our company has been at the forefront of combining world-class services, advisory, and technology to empower our clients. At JLL, we believe in hiring the best talent and providing them with the tools, knowledge, and opportunities to thrive, grow meaningful careers, and find a place where they belong. Our commitment to excellence, diversity, and inclusion has made us a Fortune 500 company with operations in over 80 countries worldwide.
About the Role: Account Operations Specialist for Critical Environments
We are seeking an experienced and highly skilled Account Operations Specialist to join our team in a remote capacity. As an Account Operations Specialist for Critical Environments, you will play a pivotal role in supporting all aspects of account operations, including administrative functions, data analytics, and program development. Your expertise will be crucial in maintaining up-to-date account organizational charts, email distribution lists, and SharePoint sites, as well as reviewing and interpreting data pertaining to Critical Performance Indicator (CPI) results.
Key Responsibilities:
- Collaborate closely with the PMO Lead and Account Operations Manager to support account operations needs, ensuring seamless execution of administrative functions, data analytics, and program development.
- Maintain accurate and up-to-date account organizational charts, email distribution lists, and SharePoint sites to facilitate effective communication and knowledge sharing.
- Analyze and interpret data related to Critical Performance Indicator (CPI) results, providing actionable insights to inform business decisions and drive operational efficiency.
- Support the PMO Team in preparing for Monthly Business Reviews, Quarterly Business Reviews, and Account Town Halls, ensuring that all necessary materials and data are accurate and readily available.
- Develop and maintain account-wide dashboards, leveraging data analytics to tell compelling stories and support business growth.
- Collaborate with Account Platform teams as needed, fostering a culture of cross-functional cooperation and knowledge sharing.
- Participate in the development and distribution of Standard Operating Procedures (SOPs), industry best practices, process documentation, and user support materials, ensuring that our operations are aligned with the highest standards of excellence.
- Perform any other duties and tasks as assigned, demonstrating your flexibility and commitment to delivering exceptional results in a fast-paced environment.
Essential Qualifications:
To succeed in this role, you will need:
- A Bachelor's degree or equivalent experience in a business, financial, or systems area, although a High School diploma or equivalent is the minimum requirement.
- 3-5 years of relevant experience in account operations, data analytics, or a related field, with a proven track record of driving business excellence through operational efficiency.
- High-level skills with Microsoft Office, particularly Excel, Word, and PowerPoint, with the ability to learn and adapt to new software and systems.
- Experience with data and statistical applications such as PowerPivot, Tableau, SAS, Access, Minitab, Sigma Excel, or SQL is highly desirable.
- Strong analytical skills, with the ability to identify potential issues proactively and formulate solutions and contingency plans.
- Excellent communication skills, with the ability to present complex data insights to senior managers and stakeholders without undue tension or nervousness.
- A customer-centric approach, with a strong focus on delivering exceptional service and support to internal and external clients.
- Strong leadership, organizational, and execution skills, with the ability to operate independently in a fast-paced environment and prioritize multiple tasks and projects.
Preferred Qualifications:
While not essential, the following qualifications are highly desirable:
- Experience with SharePoint, with the ability to maintain and optimize account-wide sites and content.
- Familiarity with industry best practices and standards, with a commitment to ongoing learning and professional development.
- A certification in data analytics, business operations, or a related field, demonstrating your expertise and commitment to excellence.
Skills and Competencies:
To excel in this role, you will need to possess the following skills and competencies:
- Data analysis and interpretation: The ability to collect, analyze, and interpret complex data sets, providing actionable insights to inform business decisions.
- Communication and presentation: Excellent communication and presentation skills, with the ability to present complex data insights to senior managers and stakeholders.
- Collaboration and teamwork: A strong ability to collaborate and work effectively with cross-functional teams, including PMO, Account Platform, and other stakeholders.
- Problem-solving and adaptability: A proactive approach to problem-solving, with the ability to adapt to changing priorities and deadlines in a fast-paced environment.
- Leadership and initiative: Strong leadership and initiative, with the ability to operate independently and prioritize multiple tasks and projects.
Career Growth Opportunities and Learning Benefits:
At JLL, we are committed to helping our people thrive and grow meaningful careers. As an Account Operations Specialist for Critical Environments, you will have access to:
- Ongoing training and development: Opportunities for ongoing training and development, including certification programs, workshops, and conferences.
- Cross-functional collaboration: The chance to work with cross-functional teams, including PMO, Account Platform, and other stakeholders, to develop a deeper understanding of our business and operations.
- Mentorship and coaching: Mentorship and coaching from experienced professionals, providing guidance and support to help you achieve your career goals.
- Performance-based advancement: Opportunities for performance-based advancement, with a clear path for career progression and growth.
Work Environment and Company Culture:
At JLL, we pride ourselves on our dynamic and inclusive work environment, with a strong focus on diversity, equity, and inclusion. As an Account Operations Specialist for Critical Environments, you will be part of a global team that values:
- Collaboration and teamwork: A culture of collaboration and teamwork, with a focus on cross-functional cooperation and knowledge sharing.
- Innovation and creativity: A commitment to innovation and creativity, with a focus on finding new and better ways to deliver exceptional results.
- Diversity, equity, and inclusion: A strong focus on diversity, equity, and inclusion, with a commitment to creating a workplace where everyone feels valued, respected, and empowered to succeed.
- Work-life balance: A commitment to work-life balance, with flexible working arrangements and a focus on employee well-being.
Compensation, Perks, and Benefits:
At JLL, we offer a competitive compensation package, with a range of perks and benefits to support your personal and professional well-being. These include:
- Competitive salary: A competitive salary, with a range of $10,165 to $101,650 per year, depending on experience and qualifications.
- Comprehensive benefits package: A comprehensive benefits package, including medical, dental, and vision care, as well as paid parental leave, paid time off, and company holidays.
- 401(k) plan with matching company contributions: A 401(k) plan with matching company contributions, to help you plan for your future and achieve your long-term financial goals.
- Opportunities for growth and advancement: Opportunities for growth and advancement, with a clear path for career progression and development.
Conclusion:
If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for the Account Operations Specialist for Critical Environments position. With a competitive compensation package, comprehensive benefits, and opportunities for growth and advancement, this role offers a unique opportunity to join a global leader in the real estate and investment management industry. Don't miss out on this chance to shape the future of real estate and drive business excellence through data-driven insights and operational efficiency. Apply today and let's build the future together!
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