Omnicell is a company focused on improving medication and supply management in healthcare settings. As a Field Services Engineer, you will support pharmacy and supply automation systems, ensuring reliability and customer satisfaction through troubleshooting, maintenance, and collaboration with clinical leaders.
Responsibilities
- Ensure system reliability by performing timely troubleshooting, preventive maintenance, and emergency repairs on Omnicell’s automation solutions
- Drive customer trust and satisfaction by building strong relationships with nursing and pharmacy leadership, serving as a knowledgeable and responsive technical partner
- Support product innovation by analyzing complex service issues and escalating bugs or design concerns to engineering and hardware teams
- Enhance product performance through actionable field feedback that informs continuous improvement
- Represent Field Services in cross-functional initiatives and field projects that shape the future of healthcare automation
- Elevate team capability by mentoring junior technicians and sharing best practices
- Maintain operational excellence through accurate documentation, inventory management, and adherence to service level agreements
- Empower end users by delivering basic product training and ensuring confidence in system usage
Skills
- Bachelor's Degree in Engineering/Technology or related discipline; or Associates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline; or five years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices
- Bachelor's Degree in Engineering/Technology or related discipline AND one year of relevant experience; OR Associates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices
- Hands on repairs, troubleshooting, root cause analysis experience working on pneumatic or hydraulic complex machinery that may include Industrial manufacturing equipment/machinery, Aircraft systems, Robotic Systems, or anything similar etc
- Experience working in a high volume environment that requires 24/7 on call support
- Passion for trade based work
- Bachelor's Degree in Engineering/Technology or related discipline
- Experience working in a hospital environment
Company Overview
Omnicell, Inc. (NASDAQ: OMCL) is a leading provider of automated and business information solutions enabling hospitals and healthcare It was founded in 1992, and is headquartered in Santa Clara, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.omnicell.com/.Company H1B Sponsorship
Omnicell has a track record of offering H1B sponsorships, with 32 in 2025, 18 in 2024, 28 in 2023, 53 in 2022, 31 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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