Note: The job is a remote job and is open to candidates in USA. Unilode Aviation Solutions is focused on enhancing their analytics capabilities, and they are seeking a Business Insights Analyst to play a key role in this effort. The analyst will deliver actionable insights through data storytelling and collaborate with various internal teams to support data-driven decision-making.
Responsibilities
- Partner with Customer Relationship Managers (CRMs) and Customer Account Directors (CADs) to understand customer performance priorities, operational challenges, and reporting requirements
- Deliver insightful analysis and performance reporting that supports strategic customer discussions, business reviews, and continuous improvement initiatives
- Own the end-to-end customer performance reporting cadence, including data extraction, analysis, dashboard preparation, insight generation, and stakeholder follow-up actions
- Translate complex operational and commercial data into clear, actionable business insights tailored to both technical and non-technical audiences
- Support customer business reviews by identifying trends, root causes, risks, and improvement opportunities across customer performance metrics and KPIs
- Promote and encourage the adoption of self-service reporting and analytics capabilities across Customer Success teams
- Ensure customer deliverables are completed accurately, professionally, and within agreed timelines
- Take ownership of identifying, highlighting, and escalating data quality issues impacting reporting accuracy, customer performance insights, or operational decision-making
- Work collaboratively with internal teams to drive improvements in data integrity, consistency, governance, and reporting standards
- Support the documentation of reporting logic, governance standards, processes, policies, and user guidance materials relating to analytics and self-service reporting solutions
- Ensure transparency with stakeholders regarding outstanding issues, dependencies, risks, and progress updates
- Contribute to the development and enhancement of scalable, governed analytics products and reporting frameworks
- Support initiatives focused on automation, optimisation, and reduction of manual reporting activities where possible
- Collaborate closely with the wider BAPE team, Customer Success teams, operational stakeholders, and product owners to support business priorities and analytics initiatives
- Manage stakeholder expectations effectively by providing clear communication around deliverables, priorities, dependencies, and timelines
- Support customer-specific and internal rollouts of new analytics products, reporting features, dashboards, and digital capabilities
- Participate in cross-functional projects and initiatives that improve customer visibility, operational performance, and reporting maturity across the organisation
- Build strong working relationships across functions to encourage collaboration, knowledge sharing, and alignment of business objectives
- Demonstrate commercial awareness by proactively identifying opportunities where analytics and insights can add measurable business value
- Support the ongoing evolution of Unilode’s analytics capability through continuous learning, experimentation, and adoption of new tools and technologies
- Share knowledge, analytical techniques, best practices, and lessons learned with peers to help drive higher standards across the analytics community
- Contribute to the development of KPI frameworks, performance metrics, and data visualisation standards
- Assist in building intuitive dashboards and scalable reporting solutions using Power BI and related technologies
- Support the use of AI-enabled capabilities, automation opportunities, and modern analytics approaches where appropriate
- Deliver work with a strong focus on quality, accuracy, accountability, and continuous improvement
- Operate effectively within a high-pressure, fast-paced global environment with competing priorities and evolving business requirements
- Maintain organised and structured ways of working to ensure deliverables are completed efficiently and consistently
- Support additional business, reporting, or analytics activities as required by the Business Insights Manager or wider BAPE leadership team
- Demonstrate flexibility and adaptability in supporting evolving customer, operational, and business needs
Skills
- Experience working with KPIs, reporting, analytics, or performance management within a customer-focused environment
- Strong capability in translating complex analytical findings into meaningful business insights and presentations
- Experience managing stakeholders across multiple levels and functions
- Experience working with Power BI and SQL
- Strong analytical and problem-solving capability with the ability to identify trends and root causes
- Experience working within fast-paced, dynamic business environments
- Strong communication and interpersonal skills
- Experience collaborating within cross-functional teams
- Degree level qualification (BSc or equivalent)
- Experience presenting insights directly to customers or external stakeholders
- Experience with Databricks, Python, Git, or cloud-based database solutions
- Experience working with SharePoint and Microsoft 365 applications
- Exposure to Agile, SCRUM, JIRA, or Confluence methodologies
- Understanding of AI-enabled analytics or coding practices
- Project management exposure or qualifications such as PRINCE2, ITIL, or Lean methodologies
- Strong commercial and business awareness
- Strong analytical and quantitative capability
- Excellent presentation and data storytelling skills
- Ability to communicate effectively with both technical and non-technical audiences
- High attention to detail and commitment to data accuracy
- Strong stakeholder management and influencing capability
- Self-motivated with a proactive and solution-oriented mindset
- Ability to prioritise effectively and manage competing demands
- Curiosity-driven approach to problem-solving and continuous improvement
- Excellent Microsoft Office and reporting tool capability
- Ability to rapidly prototype dashboards and analytics solutions
- Collaborative approach with strong peer-to-peer knowledge sharing capability
- Eagerness to learn emerging technologies and analytics techniques
Company Overview