Note: The job is a remote job and is open to candidates in USA. Salsify is a key leader in the industry scaling core commerce infrastructure, helping brand manufacturers, distributors, and retailers collaborate to win on the digital shelf. The Network Delivery Project Manager will manage the successful delivery of implementation projects, ensuring customer satisfaction and effective communication throughout the project lifecycle.
Responsibilities
- Manage all aspects of implementation projects for both packaged and custom configuration and/or integration services for core and enterprise customers
- Ensure all project records and artifacts reflect customer goals and project scope, as well as updated progress and status
- Develop an understanding of the Salsify product and our packaged and custom solutions/deliverables in order to advise customers in gathering the required data/requirements needed to configure their Salsify platform and exit implementation successfully
- Use a streamlined, productive approach with customers to deliver valuable, sustainable solutions that generate customer trust in Salsify
- Prepare and communicate across Salsify/customer teams to deliver results within packaged and custom project plans. Read project situations to recognize and communicate risk
- Report on project status to relevant stakeholders both internally and externally, tracking project progress, issues/risks, and mitigation plans
- Identify conflict and/or change with the customer, including the distinction of what can be self-managed vs. what requires additional support. Collaborate with management to drive resolution, including customer negotiation and alignment
- Communicate opportunities for additional or different services and navigate internal scoping/replanning processes, with support
- Collaborate with department heads and teams across Salsify, including Network Success, Services, and Support, to identify and schedule the appropriate resources necessary to deliver on all aspects of the project
Skills
- 3+ years of project management experience in customer-facing, problem-solving positions in fast-paced, high-tech companies; SaaS and SI preferred
- Experience working in project management software and collaborative tooling (Confluence, JIRA, Smartsheet, Asana, Kimble)
- Ability to maintain command over a higher volume of variably-sized projects of varying contract types (T&M, fixed fee, managed services, etc.) pivoting throughout your day and balancing your time throughout the week to drive both packaged and custom engagements forward on plan
- Demonstrate solid PMO competencies and behaviors, including plan management for project activities/scope/deliverables/timeline/budget, risk/issue/change management, and comfort and alignment in utilizing a PSA and other tools as a project's source of truth
- Experienced in leading teams to help customers integrate data source systems (PIMs, ERPs, MDMs, DAMs) with digital retailers (Amazon, Walmart, etc.) and eCommerce platforms (SFCC, Shopify, etc.)
- Curious to learn about new businesses and industries, and can quickly grasp and make effective use of industry and a customer's specific terminology
- Embrace change as the reality of almost all successful project delivery and love proposing solutions to all sorts of challenges
- Foster great relationships with internal teams and external customers
- Comfortable and energized by spending your day interacting with many different people across multiple levels in both internal and customer organizations
Benefits
- Some eligible roles may also have a commission plan or a bonus incentive
- All Salsify employees receive equity in the form of stock options
- All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, flexible spending accounts, flexible PTO, and more
- Offers to join Salsify are based on a few criteria, including the scope of the role, the candidate’s work experience, targeted skills, internal equity of the team, and external market data
- Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities
- If you need any accommodations for the application or throughout the interview process please contact [email protected]
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