Note: The job is a remote job and is open to candidates in USA. Authenticx is a company focused on AI models and insights generation, seeking a Manager of Conversation Analysis. This role leads a team of analysts, overseeing labeling methodologies and ensuring high-quality data delivery while fostering a culture of continuous improvement and innovation.
Responsibilities
- Directly manage a team of analysts, including hiring, onboarding, performance reviews, career development, and day-to-day coaching
- Manage capacity, work prioritization, and timelines to meet project timelines
- Identify process improvements to increase efficiency, scalability, and reliability of labeling operations
- Develop rubrics and ground truth labeled data supporting AI model development, insights mining, and continuous improvement
- Ensure consistent application of rubrics through regular secondary reviews proactively addressing gaps while recognizing and developing high performers
- Partner with the AI and Data Science team to align labeling methodology with model development requirements while communicating progress, risks, and meaningful observations in the data
- Serve as the Subject Matter Expert (SME) to customers and cross-functional partners in Data Science, Prompt Engineering, Product, and Client success related to our model development operating procedures
- Develop and maintain expert level knowledge in how labeled conversational data connects to model development and outcomes
- Serves as an escalation point collaborating with internal teams (Support, Product, Engineering, CS) to address any customer issues, ensuring swift and efficient resolution
- Drive innovation and cast a vision for how we evolve our rubric design, labeling methodology, and insights mining and delivery
- Foster a culture of continuous improvement with strong performance, consistency, engagement
Skills
- 3+ years of people management experience leading analytical, labeling, or quality-focused teams
- Strong analytical thinking with the ability to identify root causes of quality or performance issues
- Excellent written and verbal communication, including translating complex methodology into clear guidance
- Proven track record in client-facing settings as a subject-matter expert
- Experience working cross-functionally with technical teams such as data science or engineering
- Demonstrated record of innovation and elevating existing teams
- Background in conversation analysis, transcription review, annotation, or structured qualitative analysis
- Experience in healthcare, life sciences, call centers, or regulated SaaS environments is a plus
Benefits
- This is a remote/virtual position
- For local team members, occasional on-site working (Indianapolis north side) may be expected for in-person activities
- For remote team members, traveling to Indianapolis may be required approximately 1-2x per year, based on business needs
- Travel for client meetings may be expected, based on business needs
Company Overview