Note: The job is a remote job and is open to candidates in USA. New Home Star is the largest privately owned new home sales company in the U.S., and they are seeking an Online Sales Assistant to support their Online Sales team. This fully remote role involves engaging with prospective homebuyers, qualifying leads, scheduling appointments, and providing critical administrative support through CRM management and reporting.
Responsibilities
- Respond promptly to online inquiries and engage prospective homebuyers through phone, email, text, and chat
- Qualify leads by understanding customer needs, timelines, and buying goals
- Schedule appointments for onsite sales teams and ensure a seamless handoff throughout the customer journey
- Build positive relationships that create an exceptional first impression of our builder partners
- Maintain accurate and detailed customer records within the CRM
- Document customer interactions, update lead statuses, and ensure data integrity
- Prepare reports, track key sales metrics, and assist with team reporting
- Support scheduling, follow-up coordination, and other administrative tasks that improve team efficiency
- Assist with special projects and operational initiatives as assigned
- Partner closely with Online Sales Consultants, onsite sales teams, and builder partners to provide outstanding customer service
- Participate in team meetings, training sessions, and process improvement initiatives
- Help ensure sales processes remain organized, timely, and consistent across multiple builder partners
Skills
- Ability to work 12-hour shifts from 8 AM–8 PM in Pacific Time and Central Time; weekend availability required
- Ability to work a flexible schedule based on business needs
- Strong people skills with the ability to communicate clearly and professionally with customers, team members, trade partners, and the general public; exceptional attention to detail and time management
- Proficiency with Microsoft Office, particularly Excel
- Experience working within CRM platforms and maintaining accurate customer records
- Comfortable learning new technology and systems quickly
- Background checks required
- Candidates must be legally authorized to work in the United States at the time of application and throughout employment. New Home Star does not provide visa sponsorship or participate in employment-based work authorization sponsorship programs
- Customer service, inside sales, sales support, call center, administrative, or real estate experience preferred
- Experience supporting multiple priorities in a fast-paced environment is highly valued
- Bachelor's degree preferred
Benefits
- Comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more
- Structured mentorship, leadership programs, and clear pathways for advancement
- Supportive, high-energy team with leadership dedicated to your success
- Recognized in 2025 as the Best Place to Work in Real Estate and Glassdoor’s Best Places to Work
Company Overview