Note: The job is a remote job and is open to candidates in USA. The Emily Program is dedicated to providing individualized care for those recovering from eating disorders. As a Senior Salesforce Administrator, you will enhance the Salesforce platform by managing user experience, gathering requirements, and implementing scalable solutions while liaising with stakeholders to ensure effective communication and user satisfaction.
Responsibilities
- All aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
- Salesforce configuration changes, including (but not limited to) Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
- Understanding of basic triggers/Apex code knowledge
- Sandbox environment management
- DevOps/release management experience
- Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
- Identify unused or underutilized platform features
- Create a platform roadmap and define priorities, liaising with stakeholders
- Own the communication of any platform changes to end users and stakeholders
- Data management to improve Salesforce data quality, implementing rules and automation as needed
- Proactive system maintenance, including security reviews, release updates, health check, and Optimizer
- User support tickets
- Monitor and improve user adoption
- New user and ongoing user training
- Technical documentation
- Management of integrated applications and third-party suppliers including [enter your additional applications, e.g. DocuSign, Conga, Survey Gizmo, Mailchimp, etc.]
Skills
- Bachelor's/Postgraduate degree or professional qualification
- Strong Salesforce product knowledge and at least five years of hands-on Salesforce Administration experience with [Sales Cloud or your Salesforce product]
- Certified Salesforce Administrator
- A proactive attitude to platform enhancements
- Designing scalable, best-practice solutions
- Excellent relationship-building skills
- Ability to liaise with stakeholders at all levels
- Translating requirements into technical solutions
- Experience in change management and governance
- Training end users and key stakeholders
- Technical documentation
- Available and responsive to questions
- Experience implementing Salesforce configuration changes
- DevOps/release management experience
- Understands basic triggers/Apex code knowledge
- Demonstrates continued personal/professional development
- Additional Salesforce certifications (e.g. Advanced Administrator, Platform App Builder)
- Is active in the Salesforce community
Benefits
- HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield)
- Dental insurance (Delta Dental)
- Vision insurance (EyeMed)
- Short-term and long-term disability insurance
- Company-paid life insurance
- 401(k) plan available two months after start date
- Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation
- Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO
Company Overview