Note: The job is a remote job and is open to candidates in USA. ALOIS Solutions is seeking a Service Specialization Manager for Partner Services who is customer-obsessed and detail-oriented. The role involves managing the Partner Service Specialization program, collaborating with internal teams, and ensuring partner compliance with program requirements.
Responsibilities
• Oversight, management and continuous improvement of the Partner Service Specialization program
• Liaise with other internal teams, such as GPO, CX and PEAK, to manage day-to-day program operations
• Assist with onboarding and development of new Service Partners Communicate, manage and assist in operationalizing policies for partner services, such as certification requirements and partner performance standards
• Maintain constant professionalism as primary resource to account teams and partner organizations regarding program requirements, processes and requirements Q&A
• Be the source of truth on partner compliance to program requirements Support process improvement, automation/systems development with related organizations, including IT, channel operations, Global Delivery Operations, PEAK Assist with program planning, promotion, education, and publicity
Skills
• 4+ years of experience in channel programs or operations, preferably related to IT infrastructure, technical and professional services
• Proven track record of successful development, implementation and management of partner enablement programs and compliance reporting
• Excellent leadership and cross-functional collaboration skills, working with diverse teams to drive results
• Exceptional communication and interpersonal skills; ability to interact professionally and effectively with partners, customers, and internal teams at all levels
• Ability to manage multiple projects simultaneously, adapt to changing priorities, and thrive in a fast-paced environment
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field
• Experience with various applications and platforms (SFDC, SNOW, Tableau)
Company Overview
• ALOIS Solutions is a rapidly expanding Talent and Technology Solutions company. It was founded in 2017, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.aloissolutions.com.
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