Note: The job is a remote job and is open to candidates in USA. Pinterest is a platform aimed at inspiring creativity and planning memorable experiences. They are seeking a Product Manager for Trust & Safety Tools to own the product strategy for internal tools that enhance trust and safety, driving their transformation towards an AI-first future.
Responsibilities
- Own and drive the T&S Tools product roadmap, including review queue systems (PinQueue), entity inspection and management (Lookup), bulk operations, and domain management tools
- Define and ship AI-native tool capabilities — MCP integrations, AI-assisted workflows, intelligent routing, model testing interfaces, and new experiences that fundamentally change how practitioners interact with T&S systems
- Partner deeply with T&S practitioners — ops reviewers, ML engineers, risk analysts, policy teams — to understand workflows, identify friction, and deliver improvements that compound over time
- Manage the internal customer experience across a diverse user base with different needs and technical depth
- Triage inbound requests from cross-functional stakeholders, communicate priorities, and maintain roadmap focus
Skills
- 3+ years product management experience
- Experience building products for internal users, operations teams, or enterprise customers
- Strong user empathy — genuinely curious about how people work and motivated by making their workflows better
- SQL proficiency — able to self-serve data investigation and analysis
- Excellent stakeholder management — proven ability to juggle competing priorities from multiple teams
- Strong written and verbal communication
- Growth mindset with enthusiasm for AI — excited to learn and develop conviction about how AI transforms internal tooling
- Bachelor's degree in a relevant field such as Computer Science, or equivalent experience
- Trust & Safety or content moderation experience
- Experience building or integrating AI-powered features
- Background in ops efficiency measurement (AHT, throughput, cost metrics)
Benefits
- The position is also eligible for equity.
- Information regarding the culture at Pinterest and benefits available for this position can be found here.
- Relocation Statement: This position is not eligible for relocation assistance.
- In-Office Requirement Statement: This role will need to be in the office for in-person collaboration 1-2 times/quarter and therefore can be situated anywhere in the country.
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