Note: The job is a remote job and is open to candidates in USA. LoadSpring Solutions is expanding its operations and is looking for a high-performing Inside Sales Representative to manage and grow customer accounts. The role involves developing strong relationships with clients, converting inbound leads into sales opportunities, and executing strategic account plans to maximize customer value.
Responsibilities
- Account Management: Build and maintain strong relationships with an assigned portfolio of existing customer accounts, serving as the primary commercial point of contact for account-related matters
- Retention and Expansion: Proactively engage customers to understand evolving needs, challenges, project roadmaps, and objectives, identifying opportunities for renewal support, upsell, cross-sell, and account expansion
- Inbound Lead Conversion: Manage and convert inbound qualified leads into sales opportunities, responding with speed, accuracy, and professionalism while nurturing prospects through the sales funnel
- Pipeline Management: Own and maintain a healthy pipeline across both existing accounts and new business opportunities, progressing deals from qualification and discovery to proposal, negotiation, and close
- Prospect and Customer Engagement: Conduct high-quality discovery calls, presentations, demonstrations, and solution discussions that align LoadSpring capabilities to customer needs and business outcomes
- Strategic Account Planning: Develop and execute account plans for priority customers, outlining objectives, growth opportunities, stakeholder maps, actions, and measurable outcomes
- Business Reviews: Conduct regular customer reviews to discuss performance, usage, key metrics, upcoming requirements, and opportunities to maximize customer value from LoadSpring's portfolio of solutions
- Consultative Selling: Position LoadSpring's solutions as value-driven, ROI-focused answers to customer and prospect pain points across project-intensive organizations
- Negotiation and Commercial Management: Lead commercial discussions and support negotiations for new opportunities, renewals, expansions, and longer-term contract conditions, engaging leadership where required
- Collaboration: Partner with customer relationship managers, product management, marketing, technical teams, and senior sales leadership to support customer retention, expansion, and new business conversion
- Sales Activity and Quota Performance: Meet or exceed assigned sales quota and minimum required sales activity metrics, including timely follow-up, proactive outreach, customer engagement, and opportunity progression
- Forecasting and CRM Discipline: Maintain accurate and up-to-date CRM records, pipeline data, opportunity notes, forecasts, and customer activity to support transparent reporting and reliable revenue forecasting
- Market Awareness: Stay informed on AEC, project controls, SaaS, enterprise technology, and related industry trends to speak with authority and relevance during customer and prospect engagements
Skills
- 4-6 years of proven sales, inside sales, business development, or account management experience, ideally in technology, SaaS, enterprise solutions, or project-intensive industries
- Demonstrated track record of meeting or exceeding sales targets and driving revenue growth in a B2B environment
- Experience managing existing customer accounts, building strong client relationships, and supporting customer satisfaction, retention, and portfolio growth
- Strong consultative selling skills, with the ability to understand customer needs, qualify opportunities, and tailor solutions to business objectives
- Proven ability to convert inbound leads into qualified pipeline and closed revenue through effective discovery, follow-up, and commercial discipline
- Excellent communication, presentation, questioning, and negotiation skills, with the ability to engage and influence stakeholders at multiple levels of an organization
- Strategic thinker with a results-oriented mindset, capable of developing practical account plans, prioritizing activity, and executing consistently
- Ability to work independently, manage competing priorities, and thrive in a fast-paced, target-driven sales environment
- Strong CRM discipline and ability to maintain accurate pipeline, activity, account, and forecast data
- Up to 25% travel, based on customer, prospect, and business needs
- Experience with project management, project controls, or related software solutions is a plus
- Bachelor's degree in Business Administration, Marketing, or a related field highly preferred
Benefits
- An entrepreneurial culture where employees are empowered, leadership is open, and your ideas are executed.
- A spot where executives are your partners who encourage innovation and your growth.
- An entire company passionate about our cloud, technology, and top-notch customer service.
- A place where collaboration is highly valuable and all our employees feel like they sit in the office!
- As well as the usual benefits: Health, Dental, Vision, Life, Disability, 401k with a match, and more!
Company Overview