Note: The job is a remote job and is open to candidates in USA. HireTalent is a staffing and recruiting firm seeking a talented Sr. Salesforce Administrator to support their Go-to-Market systems team. This role focuses on providing day-to-day support for sales and operations teams, including user support, access management, and system troubleshooting.
Responsibilities
- Act as the primary point of contact for basic end-user support tickets
- Answer basic questions related to Salesforce, and route to the correct person/team to resolve issues as required
- Handle routine user provisioning, de-provisioning and access changes
- Manage roles, profiles, permission sets, and sharing rules to ensure users have the appropriate level of access to perform their jobs
- Investigate and resolve basic issues related to access, visibility, and error messages
- Capture error details and work to reproduce issues before sending errors to the product team
- Perform routine administrative tasks such as updating fields, page layouts, list views, reports, and other out-of-the-box functionality
- Assist with basic data hygiene tasks, including performing data updates, executing simple data imports/exports, and maintaining data quality standards
- Monitor existing basic automations (like simple Flows or Validation Rules) and report any recurring issues or failures to the product and engineering teams
- Maintain clear and updated documentation on basic system processes, troubleshooting steps, and standard operating procedures for the support queue
Skills
- 5-7 years of hands-on experience as a Salesforce Administrator
- Strong communication skills, able to interface with end users to gather information and clearly articulate ticket status and resolution
- Strong problem-solving skills, able to deep dive into issues and understand root problems
- Solid understanding of Salesforce standard objects (Leads, Contacts, Accounts, Opportunities) and foundational security models
- Salesforce Certified Administrator (ADM 201) credential is highly preferred
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