Join the Future of Healthcare Technology at Reverence
Shape the future with us at Reverence, a pioneering technology company revolutionizing healthcare staffing operations. We're seeking a highly skilled and adaptable Scheduling Operations Associate to join our dynamic team on a part-time contract basis. As a Scheduling Operations Associate, you will play a vital role in ensuring that patients receive top-quality care by coordinating with caregivers, clients, and patients to fill shifts and handle staffing scenarios.
About Reverence
Reverence is a technology company dedicated to solving one of the most pressing challenges in healthcare: getting the right people, in the right place, at the right time to support high-quality home-based care. Our mission-driven team brings extensive front-line experience in driving excellence in home-based care and improving workforce operations. We provide technology and services that enable healthcare provider groups to significantly enhance their staffing operations, ultimately improving patient outcomes.
About the Role
As a Scheduling Operations Associate, you will work closely with home health care agencies and long-term care facilities to fill caregiver shifts, ensuring that patients receive the assistance they need. This role requires a unique blend of technical, communication, and problem-solving skills, as you will work across multiple technology systems to ensure accurate record keeping and interact directly with caregivers, clients, and patients.
Key Responsibilities:
- Interact directly with clients, caregivers, and patients to handle client-related matters, including staffing scenarios and attendance issues (no shows, lateness), schedule changes, and customer service complaints.
- Utilize technology to assign clients to the appropriate clinicians, ensuring seamless coordination and efficient use of resources.
- Use a Zendesk ticketing system to track ongoing cases and communication, ensuring that all issues are addressed promptly and effectively.
- Communicate with caregivers and patients regarding any updates or changes to their schedule, providing clear and concise information to ensure smooth operations.
- Utilize technology across multiple software systems (Google Workspace and proprietary systems) to ensure the best service for all, including handling Patient Health Information (PHI) with confidentiality and accuracy.
- Proactively problem-solve and handle difficult situations or customers as they arise, demonstrating a positive and solutions-oriented attitude.
Requirements and Qualifications
Essential Qualifications:
- Some customer service experience, with a friendly, positive, and solutions-oriented approach.
- Highly organized with attention to detail, able to follow clearly defined procedures and prioritize tasks effectively.
- Ability to quickly work in multiple technology platforms simultaneously, with a high level of comfort and proficiency.
- Effective communication skills with clients, patients, caregivers, and families, with the ability to adapt to diverse communication styles.
Preferred Qualifications:
- Previous experience as a healthcare scheduler (or other industry front-line scheduling) is a plus, providing valuable insight into the challenges and opportunities of this role.
- 1-2 years of customer service, hospitality, or retail experience, demonstrating a strong foundation in communication and problem-solving.
- Fluency in Spanish is a plus, enabling effective communication with a broader range of clients and patients.
What We Offer
Compensation and Benefits:
We offer a competitive salary, benchmarked against industry standards, and a comprehensive benefits package that includes:
- Flexible, hybrid work arrangement, allowing you to balance your time between our remote office and home.
- Opportunities for professional growth and development, with a focus on training and support to ensure your success.
- A dynamic and supportive work environment, with a team that values collaboration, innovation, and mutual respect.
Career Growth Opportunities and Learning Benefits:
At Reverence, we're committed to the growth and development of our team members. As a Scheduling Operations Associate, you'll have access to:
- Regular training and coaching to enhance your skills and knowledge.
- Opportunities to take on new challenges and responsibilities, with a focus on career advancement.
- A culture that encourages feedback, innovation, and continuous improvement.
Work Environment and Company Culture
Our company culture is built on a foundation of collaboration, innovation, and mutual respect. We value:
- Flexibility and adaptability, with a focus on work-life balance.
- Open communication and feedback, with regular check-ins and opportunities for growth.
- A dynamic and supportive work environment, with a team that is passionate about making a difference in healthcare.
How to Apply
If you're a motivated and compassionate individual with a passion for healthcare technology, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team in shaping the future of healthcare staffing operations.
Don't hesitate to apply if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. We look forward to hearing from you!
Apply Now