Welcome to blithequark
blithequark is a fast-paced and rapid-growth financial services company serving under-banked communities. With a proven track record of helping over 40,000 clients and funding over $400 million dollars in loans, we operate in 3 States with the goal of improving the lives of our clients, employees, and communities we serve. Our mission is to provide access to credit, allowing our clients a pathway to the formal financial economy, and our work has a positive social impact in the communities we serve.
The Opportunity
We are seeking success-driven customer service team players who are passionate about financial and lending services and working with the public. As a bilingual customer service representative, you will have the opportunity to receive comprehensive training for your professional growth in the lending industry. Our goals are achievable, and we will provide you with all the necessary training to excel in your role. If you are resilient, a self-starter, and able to build rapport with clients, we would love to hear from you.
Your Role
As a valued member of our team, your key responsibilities will include:
- Meeting company sales goals by promoting our services, selling our products, and generating prospects for the branch
- Customizing financial solutions that meet clients' needs and financial goals
- Applying all available collection procedures and payment alternatives to minimize delinquency and credit losses
- Providing exceptional customer service, resolving client grievances, and ensuring client satisfaction
- Working collaboratively with the team to achieve branch goals and objectives
General Requirements
Our ideal candidate will have:
- Minimum 1 year of customer service experience in retail, sales, or financial services
- Experience in sales and collections preferred
- Service-oriented approach with excellent problem-solving skills
- Strong phone presence and experience dialing multiple calls per day
- Bilingual (English/Spanish) with excellent communication skills
- Numeric data skills and accuracy with computer (typing speed 40 wpm minimum)
- Self-motivated with a strong desire for professional growth and development
- Open to receiving constant feedback and willing to become an expert on credit business
- High School diploma or College preferred
Essential Qualifications
In addition to the general requirements, the successful candidate will:
- Possess excellent time management and organizational skills
- Be able to work in a fast-paced environment with multiple priorities
- Have a strong understanding of financial services and lending products
- Be able to build rapport with clients and provide exceptional customer service
Preferred Qualifications
While not essential, the following qualifications are preferred:
- Previous experience in a call center or customer service environment
- Knowledge of financial services and lending products
- Experience with collections and payment alternatives
- Bilingual (English/Spanish) with excellent communication skills
Skills and Competencies
To be successful in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment with multiple priorities
- Self-motivated with a strong desire for professional growth and development
- Ability to build rapport with clients and provide exceptional customer service
Career Growth Opportunities
At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a bilingual customer service representative, you will have the opportunity to:
- Develop your skills and knowledge in financial services and lending products
- Advance to leadership roles within the company
- Participate in training and development programs to enhance your skills and knowledge
- Contribute to the growth and success of the company
Work Environment and Company Culture
At blithequark, we pride ourselves on our positive and supportive work environment. Our company culture is built on the following values:
- Respect and empathy for our clients and employees
- A commitment to excellence and quality in everything we do
- A focus on teamwork and collaboration
- A passion for making a positive impact in the communities we serve
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- A base hourly rate of $18.00 - $19.00
- Medical benefits
- 401(K) Retirement plan
- Generous PTO
- Paid holidays
- Paid sick days
- Paid bereavement days for direct family members
- Paid vacation days
- An inspiring career path that will benefit you, your family, and your community
- Growth and training career opportunities into leadership roles
- $350 Employee Referral Bonus
Conclusion
If you are a motivated and customer-focused individual who is passionate about financial services and lending products, we encourage you to apply for this exciting opportunity. As a bilingual customer service representative at blithequark, you will have the opportunity to make a positive impact in the communities we serve, develop your skills and knowledge, and advance your career. Don't miss out on this opportunity to join our dynamic team and contribute to the growth and success of our company. Apply today!
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