Introduction to Workwarp and the Role
Workwarp, a leading financial services company, is seeking an experienced and highly skilled Executive Client Service Associate to join our team in Burbank, CA. As a remote position, you will have the opportunity to work from the comfort of your own home while providing dedicated support to our Executive Wealth Advisors and clients. This role is perfect for individuals who are passionate about delivering exceptional customer service, have a strong background in financial services, and are looking for a challenging and rewarding career opportunity.
About Our Company
At Workwarp, we are committed to providing our clients with the highest level of service and support. Our team of experienced professionals is dedicated to helping our clients achieve their financial goals, and we are looking for a talented individual to join our team. As a company, we value integrity, professionalism, and a commitment to excellence, and we are seeking a candidate who shares these values.
Job Summary
The Executive Client Service Associate will provide comprehensive support to our Executive Wealth Advisors and clients, including sales, operational, and service support. This role will be responsible for performing a wide range of duties, including assisting with new account processing, performing financial transactions, and maintaining and updating client files and records. The ideal candidate will have a strong background in financial services, excellent communication and customer service skills, and the ability to work independently and as part of a team.
Key Responsibilities
- Assist Executive Wealth Advisors through the entire sales cycle, including prospecting, presenting, and closing sales
- Address all member and client servicing needs, including responding to inquiries, resolving issues, and providing support
- Perform paperwork and processing, including data entry, document preparation, and filing
- Assist with all elements related to new account processing, including data entry into contact management system and LPL and/or outside investment paperwork
- Perform financial transactions on behalf of Executive Wealth Advisors and clients through LPL and/or other direct business vendors
- Exercise sound judgments during contact with current and/or prospective clients to determine needs and direct opportunities to Executive Wealth Advisors and/or to Partners FCU
- Maintain and update contact management system (CRM) and ensure distribution of routine client letters
- Assist with sales tracking, including data compilation and entry into Synapsys (referral) system
- Assist with all marketing efforts, including seminars, special client events, referral contests, and other cross-departmental promotions
- Initiate outbound phone calls/emails proactively to set up client appointments; receive and route incoming phone calls, and set up appointments as necessary
- Perform a wide range of duties that require exercising judgment, analysis, and problem-solving to determine appropriate courses of action
- Interact with various departments of LPL Financial (B/D) to facilitate daily business operations and resolve servicing issues – account specific, compliance, and operational procedures, client requests, etc.
- Interact with Credit Union and Wealth Management departmental Staff, Members, and Clients to ensure business/servicing needs are met and communications are clear and understood
- Support Partners Retirement and Wealth Management's business plan, budget, and marketing functions
- Develop and apply sufficient knowledge of the securities and insurance industries to better serve current and prospective clients
- Provide assistance for meeting and event coordination and planning, including but not limited to reservations, materials, agenda, confirmation, and follow-up
- Act as primary contact for the PRWM management and Executive Wealth Advisors – carrying out business objectives and strategy via effective executions
- Develop and maintain relationships through telemarketing with existing and prospective clients, The Walt Disney Company, operating participants, and other entities to support Partners Retirement and Wealth Management's overall goals and objectives
- Keep current with LPL and industry regulations to ensure all compliance needs/requirements are met/satisfied
- Analyze information; prepare reports, manuals, correspondence, and memoranda
- Send/receive faxes, make copies, create client files, and scan paperwork for electronic filing/recording
- Maintain and update all compliance-related files and records; assist with LPL and other regulatory audits
- Maintain and update client files, information, documents, and records for PRWM management and Executive Wealth Advisors
- Effectively handle various communications from, and to, clients via mail, telephone, and e-mail, and determine the appropriate action that needs to be taken
- Follow up with other departments, employees, and vendors to ensure business objectives and needs are properly met
Essential Qualifications
- Bachelor's Degree in a related field
- Minimum 3 years of relevant Financial Services experience
- FINRA Series 7
- FINRA Series 63 (N/A if FINRA 65 is met)
- FINRA Series 65 or 66
- State Insurance License
- Microsoft Office Suite
- Adobe Software
- Professionalism
- Professional Demeanor
- Professional, business, and personal ethics
- Solution-oriented
- Flexibility
- Independence
- Proactive
- Initiative
- Organizational skills / Time-management
- Responsibility
- Technical Leadership
- Ability to work on multiple projects at one time
- Detail-oriented
- Goal-oriented
- Deadline-driven
- Passion for learning
- Teamwork
- Skills in: Sales, Services, Operations & Administrative areas
- Office management
- Critical thinking
- Emotional intelligence
- Multi-tasking
- Ability to handle projects of varying scope
- Advanced math
- Analytical
- Conflict resolution
- Customer service
- Decision making
- Influence and negotiation
- Interpersonal
- Leadership
- Mathematical reasoning
- Phone etiquette
- Problem-solving
- Reading
- Verbal communication etiquette
- Written communication etiquette
Preferred Qualifications
- LPL Branch Net
- CRM (e.g., GoldMine, SalesForce, Redtail)
- Symitar (Credit Union specific; a strong plus)
- Synapsys (Credit Union Specific; a strong plus)
Career Growth Opportunities and Learning Benefits
At Workwarp, we are committed to the growth and development of our employees. As an Executive Client Service Associate, you will have the opportunity to develop your skills and knowledge in the financial services industry, and to advance your career within the company. We offer a range of training and development programs, including on-the-job training, mentorship, and professional development courses. Our goal is to help you achieve your career goals and to provide you with the support and resources you need to succeed.
Work Environment and Company Culture
At Workwarp, we are proud of our company culture and work environment. We believe in creating a positive and supportive work environment that encourages collaboration, innovation, and creativity. Our team is made up of experienced professionals who are passionate about delivering exceptional customer service and who are committed to excellence. We offer a range of benefits, including flexible working hours, remote work options, and a comprehensive benefits package.
Compensation, Perks, and Benefits
The hiring range for this position in California is $66,560 to $88,200 per year. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Conclusion
If you are a motivated and experienced financial services professional who is looking for a challenging and rewarding career opportunity, we encourage you to apply for the Executive Client Service Associate position. This role offers a unique opportunity to work with a leading financial services company, to develop your skills and knowledge, and to advance your career. We look forward to hearing from you and to discussing this opportunity further.
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